Sales Support Specialist - Contractor - CA

Company: ooma Inc.
Location: Sunnyvale
Posted on: March 20, 2023

Job Description:

Sales Support Specialist
Company Overview: - Here at Ooma we empower people to connect in smarter ways. We do this by creating powerful communication experiences through our cloud-based platform to bring people together at work and at home. Our solutions help small business owners stay connected with their customers and manage their businesses from anywhere. For larger companies we provide customized unified communications solutions to meet their unique needs. At home, we help our customers connect with their loved ones by providing the #1 rated VoIP phone service available. We also provide them with peace of mind though our innovative smart home security solution. At Ooma, all our products and services are priced competitively, because we believe advanced technology should be accessible to all.
Every day, we strive to uphold our brand values:
We care that everyone loves their Ooma experience.
We think big to innovate and revolutionize markets.
We create smarter solutions that uniquely deliver both superior experiences and superior value.
We embrace diversity of thought to make the best decisions.
We respect that problems are best solved by fact-based discussions and positive intent.
We choose to be a force for good in the world.
Working at Ooma means being a team player, while allowing your individual voice to come through. And, you'll receive competitive compensation, benefits and generous company perks.
Responsibilities

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• Handle a high volume of inbound orders over the phone
  
• Review pending orders and specific customers' requests to ensure excellent customer service and customer experience
  
• Records information and ensures quality of data in Salesforce and other internal systems that support sales
  
• Duties will include order processing / entry utilizing Excel, Pivot Tables and VLOOKUP's -
  
• Ensure data integrity and quality across key reporting systems to provide consistency of data
  
• Provide troubleshooting assistance for customer orders, account statuses and relevant problems
  
• Provide data and guides to help the sales team
  
• Stay up to date with new product and feature launches and ensure sales team are on board
  
• Proactively execute and provide guidance on sales and service requests
  
  
  • 
    
  • Investigates system discrepancies quickly and finalizes solutions
    
    Requirements
    
    • 
      
    • Excellent phone communication skills
      
    • Proficient in Excel (Pivot Tables and VLOOKUP's)
      
    • Proficient knowledge of MS Office Tools (Word, Excel, Outlook, etc.)
      
    • In-depth understanding of sales principles and customer service practices
      
    • Ability to prioritize and meet deadlines in a fast-paced environment
      
    • Analytical and multitasking skills
      
    • Teamwork and motivational skills
      
    • Strong organizational and time management skills
      
    • Excellent 10-key and typing accuracy
      
    • High level of attention to detail
      
    • Demonstrated ability to work unsupervised and mange time effectively
      
    • Willingness to work on a flexible schedule
      
    • College degree preferred, but not required
      
      The base rate for candidates within the San Francisco Bay Area is $20 per hour. Actual base rate will depend on a variety of factors such as education, skills, experience, specific location, etc. The base pay rate is subject to change and may be modified in the future. Regular employees may also be eligible for bonus(es), sales incentive(s) (target included in OTE) and/or stock in the form of Restricted Stock Units (RSUs). - -

Keywords: ooma Inc., Sunnyvale , Sales Support Specialist - Contractor - CA, Sales , Sunnyvale, California