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Front Desk Agent

Company: Radisson Hotel Sunnyvale - Silicon Valley
Location: Sunnyvale
Posted on: January 15, 2022

Job Description:

Radisson Hotel Sunnyvale - Silicon Valley

1300 Chesapeake Terrace

Sunnyvale, CA 94089

We are seeking energetic and detail oriented Front Desk Agents to join our hotel's Front Desk team. Compensation starts at $20.00 per hour experience preferred but not required. This role has a path to front desk Supervisor. Front Desk Agents are an essential part of our Front Desk team. In addition to checking guests in and out of our hotel, Front Desk Agents provide exceptional service, answer questions about the area and our hotel both in person and over the phone, and manage the overall experience for our guests from a warm welcome to fond farewell.

What We Provide:


-Access to our company health, dental, and vision benefits
-401k program
-Hotel employee discounts across the US
-Incentive programs

Responsibilities:

-Greeting and engaging all guests while taking personal action to accommodate their individual needs
-Creates an endless energetic environment for our guests and team members
-Reviews all guest reservations and plans their accommodation accordingly
-Processes financial transactions and arranges special billing needs when necessary
-Keeps current on activities, events, and meetings occurring throughout the hotel and in the local area
-Manages all guest concerns or requests diligently and without hesitation
-Follows up on all guest requests
-Personally chauffeuring guests to and from various locations in the immediate area using the hotel shuttle
-Curates the lobby area to ensure amenities are clean, arranged, and replenished
-Communicates effectively with all hotel departments to guarantee a seamless guest experience
-Prepares daily logs summarizing communications for management and other shifts
-Responsible for answering and fielding all calls to the hotel, both internal and external
-Maintains the confidentiality and respect of our Silicon Valley business patrons
-Takes action to assist Supervisors, Managers, and Executive Team Members with additional tasks whenever needed

Requirements:

-Strong computer skills
-Experience preferred but not required.
-Must have a valid driver's license and be able to successfully pass a driving record check
-Experience with Opera property management system is preferred but not required
-Strong verbal, written and interpersonal skills
-Strong attention to detail
-Commitment to exceptional service in any situation
-Ability to maintain a positive and professional attitude when handling all situations
-Adhere to the policies and procedures of the hotel
-Ability to work a flexible schedule including holidays and weekends

Physical Requirements:

-Occasional lifting of up to 50 pounds
-Ability to stand for long periods of time
-Ability to hear with 100% accuracy with correction
-Ability to stand and exert well paced mobility for an eight (8) hour shift
-Ability to lift, pull, push up to 70 pounds on an ongoing basis
-Must be able to squat, bend, kneel and twist on an ongoing basis

Keywords: Radisson Hotel Sunnyvale - Silicon Valley, Sunnyvale , Front Desk Agent, Sales , Sunnyvale, California

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