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Front Desk Agent

Company: Radisson Hotel Grou
Location: Sunnyvale
Posted on: November 18, 2021

Job Description:

With eight individual brands and more than 1,500 hotels internationally, Radisson Hotel Group Americas is one of the largest, most dynamic hotel groups in the world. Our portfolio includes Radisson Collection, Radisson Individuals, Radisson Blu, Radisson, Radisson RED, Park Plaza, Park Inn by Radisson, and Country Inn & Suites by Radisson.At the heart of Radisson Hotel Group is our brand promise, Every Moment Matters. More than our signature, it is simply how we do business and who we are at the core. We strive to provide a meaningful employment experience with a focus on developing our team's talents because we believe our people are the center of our success. Your next opportunity starts here. Join a team of moment makers today!Position DescriptionRadisson Hotel Sunnyvale - Silicon Valley1300 Chesapeake TerraceSunnyvale, CA 94089We are seeking energetic and detail oriented Front Desk Agents to join our hotel's Front Desk team. Compensation starts at $20.00 per hour experience preferred but not required. This role has a path to front desk Supervisor. Front Desk Agents are an essential part of our Front Desk team. In addition to checking guests in and out of our hotel, Front Desk Agents provide exceptional service, answer questions about the area and our hotel both in person and over the phone, and manage the overall experience for our guests from a warm welcome to fond farewell.What We Provide:Access to our company health, dental, and vision benefits401k programHotel employee discounts across the USIncentive programsResponsibilities:Greeting and engaging all guests while taking personal action to accommodate their individual needsCreates an endless energetic environment for our guests and team membersReviews all guest reservations and plans their accommodation accordinglyProcesses financial transactions and arranges special billing needs when necessaryKeeps current on activities, events, and meetings occurring throughout the hotel and in the local areaManages all guest concerns or requests diligently and without hesitationFollows up on all guest requestsPersonally chauffeuring guests to and from various locations in the immediate area using the hotel shuttleCurates the lobby area to ensure amenities are clean, arranged, and replenishedCommunicates effectively with all hotel departments to guarantee a seamless guest experiencePrepares daily logs summarizing communications for management and other shiftsResponsible for answering and fielding all calls to the hotel, both internal and externalMaintains the confidentiality and respect of our Silicon Valley business patronsTakes action to assist Supervisors, Managers, and Executive Team Members with additional tasks whenever neededRequirements:Strong computer skillsExperience preferred but not required.Must have a valid driver's license and be able to successfully pass a driving record checkExperience with Opera property management system is preferred but not requiredStrong verbal, written and interpersonal skillsStrong attention to detailCommitment to exceptional service in any situationAbility to maintain a positive and professional attitude when handling all situationsAdhere to the policies and procedures of the hotelAbility to work a flexible schedule including holidays and weekendsPhysical Requirements:Occasional lifting of up to 50 poundsAbility to stand for long periods of timeAbility to hear with 100% accuracy with correctionAbility to stand and exert well paced mobility for an eight (8) hour shiftAbility to lift, pull, push up to 70 pounds on an ongoing basisMust be able to squat, bend, kneel and twist on an ongoing basisWe are an equal opportunity and affirmative action employer and make employment decisions without regard to age, race, religion, national origin, gender, sexual orientation, gender identity, disability, veteran status, genetic information or other protected class. Background checks are also required before employment begins.Visa Requirements: We participate in E-Verify and all candidates must be in possession of identification providing authorization to work in the United States as defined in the Immigration Reform and Control Act of 1968 (IRCA). This position does not offer sponsorship of Work Visas.by Jobble

Keywords: Radisson Hotel Grou, Sunnyvale , Front Desk Agent, Sales , Sunnyvale, California

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