SunnyvaleRecruiter Since 2001
the smart solution for Sunnyvale jobs

Customer Service Representative

Company: NetSource, Inc.
Location: Sunnyvale
Posted on: April 3, 2021

Job Description:

Please note that this is a 3 months contract position. MUST HAVE: Individual must be detail oriented person who can multi-task and is and able to understand technical information as well as product specifications. Excellent interpersonal and follow-up skills required. Position includes handling and follow-through of customer service issues, estimating and sales.NICE TO HAVE:- SAP: at least one year of experience.Hours: Candidate must be flexible, OT and weekend hours may be needed.Local candidates ONLY : starting remotely, will be required to report onsite once WFH is lifted.Responsible for cultivating customer relationships for current/potential customers by utilizing excellent and in-depth knowledge of CommScope products, capabilities, as well as CRM process, and procedures. Accountable for customer service as related to serving customer orders from the point of sale up to and including the time the order ships and invoices. This may include, but is not limited to, order input, order scheduling, expediting, tracking, finding and coordinating alternative materials as necessary, and in general any aspect of meeting customers needs.--- Follow developed procedures pertinent to the effective and efficient operations of Customer Service, develops new procedures as necessary;--- Monitor programs and procedures to ensure on-time delivery to meet customer expectations, while maintaining in-depth knowledge of the Company's systems and processes and participates in the development of same;--- Facilitate order management from order receipt through invoicing to the customer utilizing a thorough understanding of supply chain capabilities and current status--- Act as resource in resolving customer issues by utilizing excellent company process knowledge and strong skills in negotiating and selling;--- Assist the Asset Management organization in resolving customer disputes by preparing or assembling supporting documentation;--- Develop a thorough knowledge of all Enterprise products and their functionality and utilize such knowledge to service internal and external customers, business partners, and sales organization;--- Provide customers with product literature and documentation when necessary or appropriate;--- Report and manage daily sales/production reports and metrics; ---- Perform various functions involving order management such as handling inbound/outbound calls from and to customers, business partners, and the sales organizations regarding; order entry, order confirmations, orders acknowledgements, order change notifications, and website inquiries, among other incidental tasks and duties;--- Provide support and back up assistance to peers;--- Communicate with the Materials Management and Operating organization to anticipate projects, completion timetables, and potential scheduling issues;--- Set customer expectations and priorities for the supply chain (not just expedites)--- Identify opportunities to improve efficiency and enhance customer satisfaction and appreciations--- Perform other duties assigned and unassigned that are required by the needs of the business;--- Provide sales lead information to appropriate sales representative and follow-up as appropriate; - New responsibility--- After assisting the customers' initial need, probe for additional sales opportunities and refer to other sales representatives, as may be appropriate; New responsibility--- Support quality and warranty process as needed;--- Guide customer to higher revenue and margin products, as appropriate;Customer Service--- Order entry and order management;--- Providing pricing, order status and availability;--- Provide support for complaint processing;--- "Do the customer's job for them;"--- Work with Customers, Sales Team, and PLM to develop a better understanding of our products and their place in meeting customer needs;--- Work as intermediary representing Customers, Sales Team, PS&M, and members of the Technical Staff to provide guidance service expectations and requirements to the Supply Chain on a timely and accurate basis - be the Customer's advocate.Sales Support--- Provide any support required by the Sales Team to facilitate order management and fulfillment;--- Provide trade publication information;--- Assist update product information sheets and product manuals.--- Participate in on-going product, process, and business skills training;--- Develop and maintain constructive and cooperative working relationships with customers, prospects, colleagues and supervisors and maintain them over time;--- Work with sales to develop and participate in training meetings;--- Support and participate in overall business development activities of company;--- Develop, update and improve communication methods and tools.HS Diploma or equivalentExcellent written and verbal communications skills;Satisfactory job performance;Proficient (to be defined) keyboarding skills;Proficient (to be defined) Windows skills;Prefer previous Customer Service experience;Applicants must provide their phone number. Reference job number A609. - provided by Dice

Keywords: NetSource, Inc., Sunnyvale , Customer Service Representative, Sales , Sunnyvale, California

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Sales Jobs


Life Insurance Sales Agent - Work From Home
Description: We are looking for an outgoing Sales individual to help us grow our sales force in the area. No experience is required and growth opportunities available br br We are currently offering Telesales (more...)
Company: Taylored Legacy
Location: Placerville
Posted on: 04/15/2021

Licensed Medicare Insurance Agent - Work from home, Great Sales Opportunity
Description: Considered the gold rush of insurance, Assurance, a Prudential company, is actively looking for independent health insurance agents WITH AHIP certification Residential Insurance License required to (more...)
Company: ASSURANCE Independent Agents
Location: Elverta
Posted on: 04/15/2021

Licensed Medicare Insurance Agent - Work from home, Great Sales Opportunity
Description: Considered the gold rush of insurance, Assurance, a Prudential company, is actively looking for independent health insurance agents WITH AHIP certification Residential Insurance License required to (more...)
Company: ASSURANCE Independent Agents
Location: Rio Vista
Posted on: 04/15/2021


Life Insurance Sales Agent - Work From Home
Description: We are looking for an outgoing Sales individual to help us grow our sales force in the area. No experience is required and growth opportunities available br br We are currently offering Telesales (more...)
Company: Taylored Legacy
Location: Auburn
Posted on: 04/15/2021

Licensed Medicare Insurance Agent - On-demand employment, work when you want, remotely
Description: Considered the gold rush of insurance, Assurance, a Prudential company, is actively looking for independent health insurance agents WITH AHIP certification Residential Insurance License required to (more...)
Company: ASSURANCE Independent Agents
Location: Sacramento
Posted on: 04/15/2021

Licensed Medicare Insurance Agent - Work whenever, free leads, 100% autonomy
Description: Considered the gold rush of insurance, Assurance, a Prudential company, is actively looking for independent health insurance agents WITH AHIP certification Residential Insurance License required to (more...)
Company: ASSURANCE Independent Agents
Location: Olivehurst
Posted on: 04/15/2021

Licensed Medicare Insurance Agent - Make Bank in 2021 Selling Medicare Insurance
Description: Considered the gold rush of insurance, Assurance, a Prudential company, is actively looking for independent health insurance agents WITH AHIP certification Residential Insurance License required to (more...)
Company: ASSURANCE Independent Agents
Location: Rio Vista
Posted on: 04/15/2021

Licensed Medicare Insurance Agent - Super Fast Insurance Commissions
Description: Considered the gold rush of insurance, Assurance, a Prudential company, is actively looking for independent health insurance agents WITH AHIP certification Residential Insurance License required to (more...)
Company: ASSURANCE Independent Agents
Location: Galt
Posted on: 04/15/2021

Insurance Sales - Exclusive Free TV/Direct Mail Leads Earn $150k+
Description: We're looking for an energetic, coachable Sales professional with NO sales experience required. Work from Home is available. br br Lincoln heritage life insurance company is the 1 provider of final (more...)
Company: Taylored Legacy
Location: Plymouth
Posted on: 04/15/2021

Entry Level Real Estate Agent - Full Training, Leads & Remote
Description: If you don't currently have a license, we can help you get licensed as soon as possible. We provide full training from the ground up. We are offering Licensed agents anywhere from 20 to 30 Buyer Leads (more...)
Company: 1st Platinum Realty
Location: Galt
Posted on: 04/15/2021

Log In or Create An Account

Get the latest California jobs by following @recnetCA on Twitter!

Sunnyvale RSS job feeds