Enterprise Sales Director
Company: NCAA (National Collegiate Athletic Association)
Location: Sunnyvale
Posted on: February 20, 2021
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Job Description:
Attachments: Please include your resume and up to two additional
documents. Add File As a Director of Enterprise Sales, you will be
responsible for the overall satisfaction, retention and revenue
growth of our existing subscription customers. You will also be
accountable for the leadership and mentoring of a team of
Enterprise Account Managers (EAM) establishing organizational goals
and objectives, and monitoring performance, quota attainment and
other KPIs according to the plan.
Responsibilities
Drive Customer Success Outcomes
- Increase renewal rates and reduce churn
- Expand our revenue in accounts through cross-sell and up-sell
- Influence future lifetime value through higher product adoption,
customer satisfaction and overall health scores
- Develop new and incremental pipeline
- Engage and lead marketing and demand generation campaigns
- Drive new business growth through greater advocacy and
reference-ability
Manage Team Activities
- Onboarding
- Training
- Renewals
- Growth pipeline and conversion
- Cross-sell / Up-sell
- Advocacy
- Forecasting and Planning
Measure Effectiveness of Team
- Define operational metrics for team
- Establish system for tracking metrics
- Create cadence for review within team
Lead World-class Enterprise Sales Team
- Attract high potential individual contributors into team
- Create rapid onboarding process for new team members
- Foster collaboration within team and across customer
lifecycle
- Encourage continuous learning within team Desired Skills and
Experience
Keywords: NCAA (National Collegiate Athletic Association), Sunnyvale , Enterprise Sales Director, Sales , Sunnyvale, California
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