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Sr. Veeva Business Analyst

Company: Park Computer Systems, Inc
Location: Sunnyvale
Posted on: May 20, 2019

Job Description:

General Position SummaryPurpose We are seeking a Senior IT Business Analyst to collaborate with internal and external stakeholders in requirements gatheringdocumentation, functional design, IT testing, coordinating user testing and providing as needed functional production support. The Business Analyst will support our SalesCommercial CRM application (Veeva) based on the Salesforce.com platform and should be familiar with pharma sales operations processes. The resource should be comfortable working hands-on in Veeva CRMSalesforce.com and will collaborate closely with Commercial, Sales, Medical, IT Operations, Marketing and our partner Veeva. The position will report to the Associate Director, Commercial Applications. Key AccountabilitiesCore Job Responsibilities Lead requirements gathering efforts (Business ProcessFunctional and Technical Specifications) for the CRM application across SalesCommercial. Develop project definition in partnership with business sponsors for multiple, concurrent projects. This includes identifying scope, constraints, deliverables, timelines, and facilitating project status meetings. Translate and document non-technical requirements into technical concepts with a comprehensive understanding of Veeva CRMSalesforce.com and technical interdependencies. Test developed solutions as needed and coordinatefacilitate testing with QA resources. Develop robust business cases with recommendations of evolving technologies to fit with existing application infrastructure, scalability, reliability, availability and serviceability for the company, while identifying trade-offs and risks associated. Continually assess business needs and implement measures that will ensure customer expectations are met or exceeded by enhancing system capability and performance. Document and track change requests and system defects. Manage issue resolutions with product vendors. Generate meeting minutes, documentation, presentations and reports as needed. Create training materials for solutions and deliver training to end-users. Provide CRM administration and operational support in coordination with Medical and Sales Operations groups. Escalate issues to SalesCommercialMedical OperationsIT Management and vendor support as needed. Support and assist other analysts with troubleshooting system issues. Qualifications and Requirements 7-10 years minimum experience in the Information Technology field. 5 years minimum experience working with Salesforce.com. 1 years of previous Veeva CRM related work experience. Bachelor s degree is preferred. Equivalent experience is acceptable in lieu of degree(s). Project management experience is preferred. Must have an understanding of systems development lifecycle deployment methodologies. Must have strong analytical and problem solving skills. Must have proficiency using Microsoft Office (Excel, Word, PowerPoint, Visio) at advanced level. Ability to evaluate change requests and provide accurate information based on the evaluation. Ability to communicate effectively with all levels of the organization

Keywords: Park Computer Systems, Inc, Sunnyvale , Sr. Veeva Business Analyst, Professions , Sunnyvale, California

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