SunnyvaleRecruiter
the smart solution for Sunnyvale jobs

Customer Service Technician

Company: Support.com
Location: Sunnyvale
Posted on: March 18, 2019

Job Description:

Are you looking for the perfect job? STOP we have what you are looking for Bonus paid after 90-days of employment for Perfect Attendance, Quarterly Bonus opportunities for all, not just a select few Work from the comfort of your own home Meet people from across the US, engage with our peers through dynamic chat and support groups Paid training Support.com, Inc. (NASDAQ: SPRT) is a leading provider of tech support and turnkey support center services, producer of SUPERAntiSpyware-- anti-malware products, and the maker of Support.com-- software. Support.com services and products help leading brands deepen their customer relationships. Customers want technology that works the way it's intended. By using Support.com services and software, companies can deliver a fantastic customer experience, leading to happier customers, greater brand loyalty and growing revenues. The Customer Service Technician (Remote) is an entry level role which provides inbound customer service support for basic troubleshooting and resolution of service related problems for high speed internet and wireless gateways. This is an exciting work from home opportunity requiring you to work and engage with others in a virtual environment, while providing our customers with a high quality customer service experience. As a Customer Services Technician (Remote) you will be fully trained to perform the following duties. As a Work From Home member of this best-in-class technology services team you will: Answer inbound calls and greet customers Determine scope of customer issue in an effective and professional manner Manage credit card processing when necessary Promoting and selling new products and services that will benefit the customer Encourage completion of customer surveys Effectively resolve customer issues in a timely manner Properly document all customer interactions Adhere to quality standards determined by the company Represent the company in a professional and ethical manner Maintain high level of customer satisfaction with focus on first call resolution Become a customer advocate Resolve customer requests by investigating problems, developing solutions and recommending additional products and/or services relevant to assessment of the customer needs Skills: Excellent written and oral communication skills Strong desire to HELP Ability to interpret a flow chart to deliver a work process Ability to learn new technical concepts quickly Communicate technical directions over the phone to inexperienced computer users Excellent customer interaction skills Strong organizational and multitasking skills Ability to problem-solve Ability to follow written instructions Ability to work in a fast paced changing environment Ability to work in a very structured environment with scheduled rest and meal periods Type 30 words per minute Customer Service: Provide world-class customer service, remaining calm and professional while resolving sometimes complex issues. Empathizing with customers while supporting them in tough situations Provide customers with opportunities to enhance his/her product by up-selling when appropriate Qualifications: 1 year of related experience in a customer service environment Must be willing to HELP customers Demonstrated good attendance with previous employer(s) Ability and desire to overcome customer objections Ability to follow guided paths to solve customer questions/concerns Must complete a pre-hire drug screen and background check Experience in the work from home environment is a plus Must be at least 18 years Minimum CPU Speed 2 Physical cores 2.7 GHz Processor or better 4 Physical cores 2.2 GHz processor or better Minimum 4Gb RAM Minimum vertical monitor resolution of 1080 pixels (1920x1080 or higher preferred) Multiple monitors required 250 GB, 7200 RPM SATA hard drive or better Internet connection speeds exceeding 10Mbps down and 2Mbps up Satellite and/or Cellular connection (3g/4g) are not allowed Windows 7 or higher including .NET 4.7 with all security patches applied HTML5 Compliant Web Browser (IE11 or higher, Chrome, etc) Antivirus Software. Corded (Not wireless) noise cancelling USB Headset Webcam Mouse must be external Landline or cell phone Working for Support.com as a Remote Customer Service Technician: During Training - $9.50 per hour $1000.00 Perfect Attendance Bonus paid after 90 days of perfect attendance After 90 days of successful employment and perfect attendance - $10.25 per hour Quarterly bonus opportunity up to $600.00 per quarter Individually based bonus no completion with your peer Every employee can earn a bonus Testing required Extra Hours Available & sometimes required 100% Work from Home Medical, Dental, Vision benefits 401K plan Paid Time Off & Floating Holiday Time Paid Training Promotional Opportunities Employee Stock Purchase Plan $9.00 per hour plus $.50 cent per hour for reimbursement $9.75 per hour plus $.50 cent per hour for reimbursement upon successful completion of 90 days' perfect attendance Support.com is an Equal Opportunity Employer Minimum CPU Speed 2 Physical cores 2.7 GHz Processor or better 4 Physical cores 2.2 GHz processor or better Minimum 4Gb RAM Minimum vertical monitor resolution of 1080 pixels (1920x1080 or higher preferred) Multiple monitors required 250 GB, 7200 RPM SATA hard drive or better Internet connection speeds exceeding 10Mbps down and 2Mbps up Satellite and/or Cellular connection (3g/4g) are not allowed Windows 7 or higher including .NET 4.7 with all security patches applied HTML5 Compliant Web Browser (IE11 or higher, Chrome, etc) Antivirus Software. Corded (Not wireless) noise cancelling USB Headset Webcam Mouse must be external Landline or cell phone Support.com is an Equal Opportunity Employer Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled

Keywords: Support.com, Sunnyvale , Customer Service Technician, Professions , Sunnyvale, California

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Professions Jobs


Dedicated Hiring CDL-A Truckers - $2000 Sign On Bonus [136] / Driver
Description: 866 982-4908 Hub Group Dedicated is in high demand for CDL-A drivers in the Lathrop, CA area This is a local position meaning great home time and offers a 2000 Sign
Company: Hub Group Trucking
Location: Tracy
Posted on: 03/27/2019

CDL A Experienced Trucking Job - Modesto
Description: Hiring Experienced Company Drivers. Earn More for Your Experience. Hometime: Take truck
Company: CRST Expedited
Location: Modesto
Posted on: 03/27/2019

Warehouse Runner
Description: Service Champions is a fast growing leading provider of Home Comfort, Indoor Air Quality, Insulation and Water Heating solutions to the residential home market in the San Jose area. No previous warehouse (more...)
Company: Service Champions
Location: Sunnyvale
Posted on: 03/27/2019


Security Officer - Warehouse in Tracy - Part Time
Description: QUALIFICATIONS/REQUIREMENTS: br br Be at least 18 years of age with high school diploma or equivalent br Possess effective written and oral communication and interpersonal skills with ability (more...)
Company: Allied Universal
Location: Tracy
Posted on: 03/27/2019

Security Officer - Distribution Center in Tracy - Full Time
Description: Allied Universal is seeking Professional Security Officers. Our Security Officers allow us to contribute to our company's core purpose of providing unparalleled service, systems and solutions to serve, (more...)
Company: Allied Universal
Location: Tracy
Posted on: 03/27/2019

Cable: Become a Home-Based Satellite TV Technician/Installer - Santa R
Description: Job Duties and Responsibilities br Do you enjoy physical indoor/outdoor work, talking with people, providing customer service and learning new technologies Are you seeking an opportunity where you (more...)
Company: DISH
Location: Santa Rosa
Posted on: 03/27/2019

Dedicated CDL-A Driver Needed - Competitive Pay [305]
Description: Hub Group Dedicated is looking for CDL-A drivers in the Stockton, CA area This is a regional position. Our team
Company: Hub Group
Location: Modesto
Posted on: 03/27/2019

Currently Interviewing Benefit Consultants
Description: 26-year-old Nationwide Health Benefits Company is currently interviewing for Benefit Consultants. We are expanding all over the US Work towards great incentives, receive
Company: AmeriPlan
Location: Manteca
Posted on: 03/27/2019

Entry Level HVAC Install Technician
Description: IMMEDIATE OPENINGS In our San Jose Office Are you a career-oriented individual who is hungry and wants to take your career to the next level by Having Fun and Enjoying the Moment Service Champions Heating (more...)
Company: Service Champions
Location: Sunnyvale
Posted on: 03/27/2019

Loss Prevention Security Officer - Monterey Marriott (19000RAP)
Description: Heres To Your Journey with Marriott Hotels Resorts Suites Marriott International portfolio of brands includes both JW Marriott and Marriott Hotels. Marriott Hotels, Marriott Internationals flagship brand (more...)
Company: Marriott International, Inc.
Location: Salinas
Posted on: 03/27/2019

Log In or Create An Account

Get the latest California jobs by following @recnetCA on Twitter!

Sunnyvale RSS job feeds