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Sr Professional Services Manager, Consulting - Cloud Practice

Company: NetApp
Location: Sunnyvale
Posted on: September 14, 2018

Job Description:

Job Summary



  • Professional Services Consulting Manager focused on Cloud Data Services and Cloud Infrastructure.
  • Leads a team of -20 cloud consultants located across the Americas performing pre-sales and post-sales cloud solutions design and implementation
  • Oversees the design and implementation of detailed technology solutions for clients using company products, outsourced solutions, or proprietary tools/techniques.
  • Performs in both a people management capacity and a technical leadership capacity.
  • Performance is typically measured by the capture of the consulting engagement, skill/capacity to deliver cloud implementation projects, billable utilization for the team, performance against budget, and customer satisfaction.
  • Selects, develops, and evaluates personnel to ensure excellent skills readiness, efficient operation, best practices, knowledge sharing, customer-focused culture, professionalism, and teamwork.
  • Building and influencing relationships with account teams and customers.
  • Understanding sales and account strategies and positioning NetApp's Professional Services to deliver a total solution.
  • Digital Transformation; cloud and hybrid cloud data management services and solutions

    *** This position can be located in just about any major US City. Some preferences are as follows: Sunnyvale CA, Raleigh/Durham NC, Vienna VA, Denver/Boulder CO, New York City, Atlanta GA, and Chicago IL. ***

    Job Requirements



    • Broad exposure to a variety of technologies, concepts, management in a distributed environment, with specialized experience in Cloud and data storage management.
    • Expertise and experience in the cloud market, competitive offerings, methodologies, competencies, and developing a team of cloud consultants
    • Excellent verbal and written communications skills, as well as presentation, customer, business, and negotiation skills.
    • Proven ability to manage financial elements in a professional services consulting business.
    • Experience in managing and enhancing a world-class field services organization, as well as growing a Professional Services consulting practice.
    • Senior management experience with consulting business management, SAN and NAS storage, UNIX and NT solutions, and backup solutions is critical.
    • Experience in partner management, operations, and project management.
    • Recurring review of delivery documents.
    • Reporting requirements include: weekly performance reports to sales peers, monthly forecast of revenue recognition, and monthly business reviews (both direct team and sales reports).
    • Up to 65%+ travel required.

      Management and Interaction:



      • This individual uses their management and technical skills to develop, modify and execute company policies that affect operations and may have a company-wide effect.
      • The scope of responsibility for this person includes implementing strategic policies and establishing and adhering to budgets, schedules, work plans, and performance requirements.
      • This individual manages the coordination of activities of the Cloud Consulting practice across the Americas.
      • Builds relationships and collaborates with colleagues in product management, cloud portfolio team, cloud global practices, onshore/offshore remote delivery team, peer practices teams, technical support, operations, contracts, and finance.

        Education



        • BS/BA degree in a technical or business discipline and a minimum of 10 years of applicable industry experience, or equivalent combination of education/certifications/training and related experience. Master's degree preferred.

        • 10+ years of Professional Services Sales industry experience required, including 5+ years managing Professional Services Consultants, or similar related individuals
        • Data Management and Managed Services sales experience a plus
        • Proven experience interacting at all levels of an organization, and presenting solutions at an Executive level

        • Proven ability to translate very complex data management solutions or strategies into simple to understand clear concepts and objectives for project execution
        • Experience with selling cloud, cloud-connected or hybrid-cloud data management services a strong plus
        • Experience with positioning, selling, delivering automation and API integration services a strong plus

          Keywords: NetApp, Sunnyvale , Sr Professional Services Manager, Consulting - Cloud Practice, Professions , Sunnyvale, California

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