Senior User Experience Research Consultant
Company: Creative Solutions Services, LLC
Posted on: November 20, 2023
Senior User Experience Research Consultant #23-18620 Sunnyvale,
CA All On-site Contract Share on Job Description Job Title: Senior
User Experience Research Consultant
Duration: 1 Year
Location: Sunnyvale, CA 94086 (Only locals)
- Strong in Developing and executing a detailed research plan
- Effectively engaging with stake holders
- Human factors/human centric education background
We are seeking an experienced Senior User Experience Research
Consultant to lead a comprehensive research initiative aimed at
understanding and improving employee productivity and business
process efficiency. The successful candidate will employ a range of
UX research methods including empathy tours, empathy mapping, and
journey mapping to identify opportunities for enhancing the
employee experience and operational processes.
--- Define the objectives, scope, and intended outcomes of the user
experience research initiative.
--- Develop and execute a detailed research plan, outlining
methodologies, timelines, and responsibilities.
--- Conduct empathy tours to observe employees in their work
environments and collect qualitative data on their experiences,
challenges, and needs.
--- Create detailed empathy and journey maps to visualize employee
experiences, identify pain points, and uncover opportunities for
--- Synthesize research findings and present insights and
recommendations to stakeholders.
--- Collaborate with cross-functional teams to ideate, prototype,
and validate solutions aimed at addressing identified pain points
--- Lead the implementation of refined solutions and monitor their
effectiveness in improving productivity and efficiency.
--- Continually optimize solutions based on measured impact,
employee feedback, and emerging needs.
--- Bachelor's degree in UX Design, Human-Computer Interaction,
Psychology, or a related field. A Master's degree is preferred.
--- 15 years of experience in user experience research, preferably
focused on employee experience and business processes.
--- Proficiency in a variety of UX research methods, including
empathy tours, empathy mapping, and journey mapping.
--- Strong analytical skills with the ability to translate research
findings into actionable insights and recommendations.
--- Excellent communication and presentation skills, with the
ability to convey complex concepts clearly and effectively to
--- Proven experience in collaborating with cross-functional teams
and facilitating workshops and brainstorming sessions.
--- Demonstrated ability to manage multiple projects concurrently
and adapt to shifting priorities
Keywords: Creative Solutions Services, LLC, Sunnyvale , Senior User Experience Research Consultant, Professions , Sunnyvale, California
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