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Remote Client Support Analyst

Company: VirtualVocations
Location: Sunnyvale
Posted on: November 19, 2022

Job Description:

A financial software and technology developer is filling a position for a Remote Client Support Analyst.

Must be able to:
Support production clients
Manage in-bound calls and chats from clients requesting assistance and/or reporting issues
Lead client support agents, assisting them in their duties, training, assigning tasks and following up with tasks
Required Skills:

Experience trouble shooting software issues to identify root cause of problem
Self-starter and can learn quickly
Ability to communicate state of the problem and path to resolution
Proven success working in a client facing support role
Experience in financial or banking software application support
Experience leading teams and projects

Keywords: VirtualVocations, Sunnyvale , Remote Client Support Analyst, Professions , Sunnyvale, California

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