Data Analyst II

Company: Akorbi
Location: Sunnyvale
Posted on: August 5, 2022

Job Description:

MOMA Title: Data Analyst II

Project Overview:

In Trust & Safety Scaled Ops Quality, our mission is to set the gold standard for quality assurance in the trust and safety industry.

Trust & Safety's extended workforce of manual reviewers is the largest in the fraud, spam, abuse, and content moderation industry. Establishing trusted and proven quality assurance standards for the work of our extended workforce is critical, as incorrect decisions made by manual reviewers can have significant implications on users and/or on machine learning models which consume the labels produced in the manual review process.

As a team, we define how to measure the quality of manual reviews, build out monitoring tools and processes for the same, and ensure that emerging quality issues are detected in a timely manner. As an analyst, you will be enabling us to build for scale by migrating our quality framework to one unified platform, maintaining legacy implementations prior to migration. You will be building out and implementing robust sampling logics, execute advanced technical work in relation to sampling and metrics, configure our quality tool, and interface with our Data Support Team on integrating workflows to data/reporting pipelines, validate data and metrics.

Overall Responsibilities:

Create new and support existing quality implementation scripts + workflow configurations

Create new and maintain existing dashboards plus supporting data pipelines

Execute advanced technical work in relation to sampling and metrics

Perform detailed adhoc analysis supporting data driven decisions

Interface with our Data Support Team on workflow integrations to data/reporting pipelines, validate data and metrics

Top 3 Daily Responsibilities:

Create sampling scripts based on quality implementation plans

Configure quality review tools to support quality review processes

Troubleshoot issues with launched quality implementations

Mandatory:

BA/BS degree in a quantitative/technical discipline or equivalent practical experience

3+ years of experience working with databases, and querying (e.g., SQL, MySQL, MapReduce, Hadoop)

Proven track record of building robust technical solutions from scratch, including rigor with respect to documenting, testing, and validating code

Ability to debug and improve existing code

Ability to effectively communicate and work cross-functionally

Excellent problem-solving, critical thinking, and analytical skills

Desired:

In-depth knowledge of statistical concepts such as sampling, margin of error, bias, and variance

3+ years of experience in Trust & Safety, operations, and/or quality assurance

Benefits - -We offer a wide range of benefits including Medical, Dental, paid holidays, and more.

About Our Client - - -

Our client is one of the largest technology companies in the world. They are looking for the best, brightest talent available and have tasked Akorbi with helping them find it.

About Akorbi - - -

Akorbi is a group of companies, based in Dallas, Texas, specializing in providing enterprise solutions that empower organizations to achieve success in the global economy. Our customizable solutions include comprehensive workforce solutions, multilingual contact centers with business process outsourcing capabilities, interpretation, and localization services. -

Akorbi is the 13th fastest-growing woman-owned/led company in the world, according to the Women Presidents' Organization. Our founders have been featured in -on the Bloomberg channel, as well as several notable publications, including Forbes, Inc. Magazine, TIME, Fortune and Google+.

Keywords: Akorbi, Sunnyvale , Data Analyst II, Professions , Sunnyvale, California