Public Safety Dispatcher - Lateral
Company: City of Sunnyvale, CA
Posted on: June 24, 2022
PUBLIC SAFETY DISPATCHER
Regular Full Time Employment Opportunity
This position opens on Monday, June 13, 2022 and the last day to
submit a complete application is Monday, July 11, 2022.
A complete application packet will consist of a City of Sunnyvale
employment application, responses to the required supplemental
questions, and a current (dated within one year of application)
typing certificate verifying 35 or more net words per minute.
Please note: For this recruitment, online or in-person proctored
typing tests will be accepted.
For more information on how to obtain and submit a typing
certificate, please contact the Human Resources front desk at (408)
730-7490 or via email email@example.com.
Under general supervision of the Senior Public Safety Dispatcher,
processes emergency and non-emergency calls for service; dispatches
police, fire, medical, rescue, animal control or other emergency
equipment, by telephone or radio, utilizing complex technical aids,
such as computer aided dispatch systems (CAD); and performs related
work as required.
The position of Public Safety Dispatcher is a fully qualified
journey-level technical classification. This classification differs
from the lower-level classification of Public Safety
Dispatcher-In-Training in that the Public Safety
Dispatcher-In-Training is the entry level classification whereby
incumbents are learning to perform the duties of the
classification. It is further distinguished from the higher-level
classification of Senior Public Safety Dispatcher in that the
Senior Public Safety Dispatcher has supervisory responsibility.
Essential Job Functions
(May include, but are not limited to, the following):
* Answers the telephone and receives 9-1-1, emergency and
non-emergency requests for assistance, evaluates the information
provided and creates computer aided dispatch (CAD) system event;
relays information to other jurisdictions or provides pre-arrival
and post-dispatch instructions to the caller; processes and
prioritizes incoming calls.
* Dispatches fire, police, medical and animal control personnel and
equipment on both routine and emergency calls utilizing a CAD
system, multiple video display terminals, radio dispatching
consoles and related equipment.
* Monitors and maintains status of public safety personnel and
equipment; analyzes situations accurately and takes effective
action to help ensure officer safety; may participate in the
reassignment of fire equipment to ensure adequate city-wide fire
* Provides operational support for police, fire, and medical
operations including warrant checks and confirmations, tow
requests, and facilitation of outside agency assistance and mutual
* Provides Emergency Medical dispatch, and Emergency Fire dispatch,
including pre-arrival and post-dispatch instructions.
* Maintains familiarity with major roads, streets, areas, and
industrial and public facilities within the city limits.
* Maintains records of all calls received and prepares reports of
critical incidents; performs routine clerical work associated with
* Monitor Text to 9-1-1.
* May provide one-on-one dispatcher operational training.
Work is performed in a structured and often stressful work
environment that includes structured breaks and lunch schedules.
Position requires prolonged sitting, standing, walking, reaching,
twisting, turning, kneeling, bending, squatting and stooping in the
performance of daily activities. The position also requires
grasping, repetitive hand movement and fine coordination in using a
computer keyboard. Additionally, the position requires near and far
vision in reading documents and computer screens, and the ability
to distinguish and interpret the meaning of colors on video display
terminals. The position requires the ability to view multiple video
display terminals for extended periods of time in low light. Acute
hearing sufficient to distinguish and comprehend simultaneous
communications from several sources is required, as is the ability
to speak in a clear and distinct manner and carry on multiple
conversations while distinguishing background radio communications.
The need to lift, drag and push files, paper, books and documents
weighing up to 10 pounds is also required. Work is performed in a
confined area and incumbents wear a headset, which restricts
physical movement about the work area. Some of these requirements
may be accommodated for otherwise qualified individuals requiring
and requesting such accommodations.
Education and Experience:
The minimum qualifications for education and experience can be met
in the following way:
Graduation from high school or tested equivalent; AND
Two years of experience dispatching police and/or fire services for
a public safety agency utilizing contemporary dispatching technical
tools, including computer aided dispatching systems;
Successful completion of probation as a Public Safety
Dispatcher-in-Training with the City of Sunnyvale.
* Police, fire, medical and/or animal control call processing
protocols, dispatching and emergency procedures.
* Contemporary dispatching technical tools and equipment, including
computer aided dispatching systems.
* Primary roads, streets, highways, major buildings and public
facilities within the city limits.
* Methods and techniques for responding to calls for emergency
* Office methods, procedures, software and equipment.
* Police and fire codes, including California Penal Code, Vehicle
Code and Sunnyvale Municipal Code.
* Proper record-keeping techniques.
* Principles of customer service.
* Operate a computer-aided dispatch system with sufficient speed
and accuracy to document field activity and create calls for
dispatch within response criteria guidelines.
* Analyze situations quickly and accurately and take effective
action to assure officer and citizen safety.
* Accurately enter information into the computer aided dispatch
system while simultaneously receiving information by phone or
* Extract information or data from multiple video terminal displays
which dynamically update.
* Apply Department of Public Safety telephone answering techniques,
policies and procedures.
* Memorize street names and locations.
* Type at a rate of 35 net words per minute.
* Work in a highly structured environment where all communications
and work are recorded or documented as public record.
* Maintain composure and work effectively under pressure.
* Carry on multiple conversations while distinguishing background
* Operate a computer using word processing and business software
and other office equipment.
* Understand and follow written and oral instructions.
* Communicate effectively, both orally and in writing.
* Establish and maintain and promote positive and effective working
relationships with employees, other agencies and the public.
* Demonstrate initiative and exercise good judgment in the
performance of duties.
* Work independently and as a team member; recognize and set
priorities and meet deadlines.
* Observe safety principles and work in a safe manner.
Work any shift, on any day, including irregular hours on short
Complete Fire and Medical certification courses, approved by the
International Academy of Emergency Dispatch, within one year of
appointment or in accordance with an extended time-line as approved
Wear a uniform.
Possession and continued maintenance of a valid class C California
driver's license or the ability to provide alternative
transportation as approved by the appointing authority and a safe
Possession of a California Peace Officers Standards and Training
(POST) Basic Dispatch certificate within one year of
Completion of Emergency Medical and Fire Dispatch certification
courses, approved by the International Academy of Emergency
Dispatch, within one year of appointment, and subsequent continued
maintenance of Emergency Medical and Fire Dispatch
* Possession of Emergency Fire Dispatch and Emergency Medical
Dispatch certification course at hire.
* Possession of POST Dispatch certificate.
Application and Selection Process
If you are interested in this opportunity, please submit a complete
City of Sunnyvale application with responses to the supplemental
questions and a current (dated within one year) typing certificate
verifying at least 35 net words per minute (online typing tests are
accepted) to the Department of Human Resources (postmarks or faxes
are not accepted).
Candidates are asked to fully describe any training, education,
experience, or skills relevant to this position. Electronic
applications may be submitted on-line through the City's employment
page at Sunnyvale.ca.gov, Search: 'CITY JOBS'. Late or incomplete
applications will not be accepted.
Applications will be competitively screened based on the minimum
qualifications of this position. Based upon a review of the
application materials, the most qualified candidates will be
invited to participate in the examination process, which may
consist of an oral examination tentatively scheduled for Thursday,
July 28, 2022. (Note: The examination process may be changed as
deemed necessary by the Director of Human Resources).
Candidates who receive a passing score on the examination will be
placed on an eligibility list for up to one year, in accordance
with the City's Civil Service Rules and Administrative
Any candidate that is selected by the hiring department will be
required to successfully complete a pre-employment process, which
may consist of a background history check, as well as medical
exam(s) administered by a City-selected physician(s) before hire.
Prior to starting work, all newly-hired employees will be
fingerprinted to check conviction history. A conviction history
will not necessarily disqualify an applicant from appointment;
however, failure to disclose conviction history will result in
refusal of employment or termination. Positions which are covered
by the Department of Transportation regulations are required to
submit to a pre-employment drug test and to random drug and alcohol
INFORMATION ABOUT PROOF OF EDUCATION
Any successful candidate, selected by the hiring department will be
required to submit proof of education (i.e. original copy of the
diploma or college/university transcripts).
Positions in this job classification are represented by the
Communications Officers Association (COA).
The information contained within this announcement may be modified
or revoked without notice and does not constitute either an
expressed or implied contract.
The City of Sunnyvale is an Equal Opportunity Employer. It is the
policy of the City of Sunnyvale not to discriminate against all
qualified applicants or employees on the basis of actual or
perceived race, religion (including religious dress or grooming
practice), religious creed, color, sex (includes gender, gender
identity, gender expression, transgender, pregnancy, childbirth,
medical conditions related to pregnancy or childbirth,
breastfeeding or medical conditions related to breastfeeding),
sexual orientation (including heterosexuality, homosexuality and
bisexuality), ethnicity, national origin, ancestry, citizenship
status, military and veteran status, marital status, family
relationship, age, medical condition, genetic characteristics
and/or genetic information, and physical or mental disability.
Applicants needing special accommodations for testing should submit
a request to the Department of Human Resources at time of
Keywords: City of Sunnyvale, CA, Sunnyvale , Public Safety Dispatcher - Lateral, Professions , Sunnyvale, California
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