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Data Center Technician

Company: MacStadium
Location: Sunnyvale
Posted on: May 8, 2022

Job Description:

Job Description Meet MacStadium. We build cloud solutions to simplify Mac for business. We actively participate in and influence the Apple ecosystem in a cool way and have been a part of it since day one. Developers and end users at leading tech companies, big enterprises, and small teams rely on MacStadium---s innovative solutions every day. We have a passionate team of hard working, hard playing professionals with a big, shared vision. Come join us as we grow again We are seeking a Data Center Technician to provide a variety of services to build and maintain MacStadium---s patented technology and infrastructure. This position works closely with engineering teams performing hardware and system builds, as well as configuring and troubleshooting new or existing infrastructure. The shift schedule for this role is Monday through Friday 12am to 8am. What you will be doing: Assist with the build and install of computer, storage and network infrastructure at the data center. You will be responsible for all aspects of maintaining and operating a world class data center Complete general system and network configurations for MacOS, Windows, VMware and MacStadium proprietary software Troubleshoot and repair infrastructure issues - hands on diagnostic and repair work including racks, switches and cabling Coordinate with Engineers and Project Managers to complete large new infrastructure build projects Ensure heating and cooling systems are operational and satisfy environmental requirements Maintain inventory counts of all company assets Work directly with customers to provide excellent service while ensuring the expected performance of their infrastructure Record and update documentation of work operations, incident reports, and outages; assist Service Desk Analysts during incidents and by providing backup coverage as needed Participate in Root Cause Analysis of infrastructure failures as required Maintain a positive work environment, encourage healthy organizational morale, and promote safety at all times What skills and experience you need to have: Minimum of 1 year of experience; technical experience within the Information Technology field strongly preferred. Experience with multiple types of hardware (experience with Mac hardware a huge plus) Experience with the basics of center infrastructure build and cabling Existing IT infrastructure certifications are a plus, as is a willingness to obtain relevant certifications within the first year of employment Previous experience with an incident ticketing and tracking system such as Jira is a plus Strong oral and written communication skills; results-oriented team player Ability to work and succeed within a global team environment A strong desire to continuously learn new technologies Physical demands and requirements: The position operates in a data center environment and physical requirements include but are not limited to: Able to safely use a ladder (ascend and descend heights up to approximately 10ft/3m) Able to lift up to 50 lbs/23 kg Full use of hands to fingers and use of hand tools Frequent sitting, standing, walking, bending, stooping, crouching, crawling, and climbing Able to distinguish different colors What you will get: Day one benefits. Coverage starts on day one. We offer competitive medical insurance, health and dependent care spending accounts, health savings account, disability insurance, and company paid and voluntary life insurance. Balanced life. We offer employees generous paid time-off policies, parental leave, holiday schedule, and a flexible work environment; MacStadium understands life also happens outside of work. Did we mention free company swag? Solid future. Beyond competitive salary and 401(k) matching, MacStadium offers continuing education, professional development, and wellness reimbursements. ___________________________________________________________________________________________________ MacStadium has a defined Information Security Policy and all employees are required to adhere to this policy and sign an acknowledgment and receipt of this policy upon hire. MacStadium has a defined COVID policy and all employees are required to adhere to this policy and sign an acknowledgment and receipt of this policy upon hire. All offers of employment are conditioned upon successful completion of a background screening process and all employees must comply with the immigration rules and laws in the jurisdiction in which he/she/they will provide MacStadium services. MacStadium is an Equal Opportunity Employer. All applicants are considered without regard to race, color, ancestry, national origin, gender/gender identity, sexual orientation, marital and family status, religion and religious belief, age, disability, results of genetic information, and service in the military. No agencies please. Powered by JazzHR p5CHyym6IM

Keywords: MacStadium, Sunnyvale , Data Center Technician, Professions , Sunnyvale, California

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