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Professional Services Consultant

Company: Illumio
Location: Sunnyvale
Posted on: January 16, 2022

Job Description:

No Agency Submissions Accepted.

What We Are About:

Illumios Support and Services organization ensures our success in deployments, expansions, and in building trusted partnerships with our clients. Joining our team means solving problems that mattersecuring over one million workloads globally and stopping cyberattacks and ransomware from spreading into cyber disasters. Illumio is trusted with securing the most sensitive infrastructure in our clients environments.

We are in a unique position from other security companies in that we dont have 10s or 100s of products to support. When you engage with a client, youwillbuild strongrelationshipsbased on expertisefroma knowledgeable team that supports youwith a precise and proven product portfolio. That, combined with being a Zero Trust Leader, creates a customer-base that isincrediblyloyal and seeking a true partnershipour NPS score is 87, our CSat is 4.8/5 and rising.We do everything we can to make our clients successful.

What You Will Accomplish:


  • You will act as a subject matter expert on the Illumio product set, assisting the client with the integration of the ASP into their environment.
  • You will manage any deployments and upgrades of the ASP, ensuring adequate timeframes and resources are provided by the client to ensure success.
  • You will assist in the technical review and provide guidance on change preparation related to the Illumio deployment.
  • You will assist with development of Illumio specific API scripts to assist in the deployment of services into, as well as ongoing monitoring and management of the Illumio ASP product.
  • You will provide and document best practices and recommendations on the Illumio ASP.
  • You will prepare and maintain project documentation related to the Illumio product set, for the duration of the engagement.
  • You will act as a member of the IT Security team to provide support to the Security Tooling, Security Operations Centre and Service owners teams on matters related to the Illumio implementation.
  • You will monitor and manage the clients ASP deployment, including troubleshooting any observed anomalies.
  • You will act as an interface between the clients teams and the Illumio product and support teams.
  • You will provide reporting and metrics on the Illumio deployment in the clients environment.
  • You will provide Illumio documentation to the clients internal teams to facilitate integration activities with the Illumio ASP platform.
  • You will develop Security Rulesets and Policies related to integrating customer services into the Illumio ASP platform.
  • You will assist clients service teams with planning and execution of testing the Illumio platform.
  • Knowledge transfer and education on the Illumio Product set to the clients teams.
  • Completion of required project admin documentation, such as Time Sheets and weekly reporting.
    What You Will Bring:


    • Thorough understanding of network flows, protocols and application related security controls.
    • Experience with Linux platforms, especially CentOS/Red Hat (the actual type of Linux is not that important, but most of the work would be on Red Hat.).
    • Experience with Windows server platforms.
    • Strong problem-solving skills with the ability to assess issues with unfamiliar technology.
    • Ability to thrive in an environment with new and evolving technology.
    • Strong client facing and conflict management skills.
    • Ability to interface with a client project team and deliver a calm approach to resolving issues.
    • Project delivery experience a strong advantage. The ability to diffuse challenging situations and put a client at ease.
    • Strong communication skills, the ability to understand how a message should be delivered, to who and when.
    • Broad understanding of the following technology types: Multi-layer applications, databases, web applications, load balancing, clustering, routing/switching, IP addressing, routing and subnetting, PKI, firewall technologies.
    • Willingness to learn; some scripting in Bash, Ruby or Python for example and scripting tools like Chef, Puppet, Ansible etc.
    • Existing knowledge of the Illumio product set is not required, product-specific training will be provided.
    • Support in familiarization with the product features and capabilities will be available as the candidate gains experience and with visits to HQ in Silicon Valley.
    • The ability to quickly assimilate knowledge in new products will be key.
      Who We Are

      Illumio, the pioneer and market leader of Zero Trust Segmentation, stops breaches from becoming cyber disasters. Illumio Core and Illumio Edge automate policy enforcement to stop cyberattacks and ransomware from spreading across applications, containers, clouds, data centers, and endpoints. By combining intelligent visibility to detect threats with security enforcement achieved in minutes, Illumio enables the worlds leading organizations to strengthen their cyber resiliency and reduce risk.

      by Jobble

Keywords: Illumio, Sunnyvale , Professional Services Consultant, Professions , Sunnyvale, California

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