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IT Support Technician

Company: Clearpay (Afterpay Ltd)
Location: Sunnyvale
Posted on: April 3, 2021

Job Description:

Who is Spring Fertility? We're a passionate, dedicated team of leading physicians and scientists who came from some of the best research hospitals and fertility centers around the world to become the fastest growing fertility group in the country. We offer the most patient-centric, individualized, flexible and compassionate care. Our mission is to partner with our patients to help them achieve their goals, whatever those may be. We believe everyone deserves a family if they want one, and our team is dedicated to guiding our patients on their unique journeys!Why should you join our team? We are a mission-driven organization that is looking for high performers, movers, shakers and innovators! We are working hard to create a first-class fertility practice, but we know how to have fun, too. We are growing quickly and are care deeply about the development of our team, both professionally and personally. We value optimism, compassion, teamwork and above all, are united by our shared commitment to put patients first.The ideal candidate has at least 1 year of experience supporting Windows laptops, desktops and tablets in small to medium Windows 10 / Office 365 / Active Directory + Azure hybrid network environments. This is a full time non-exempt hourly position which requires early start times as well as occasional weekend/after-hour on-call support.RequirementsKey Responsibilities include * Provide IT support to a growing staff of 150+ people consisting of Doctors, Nurses, Medical Assistants and Finance/Administrative departments* Assist with the on-boarding process, prepping and deploying systems, as well as training and educating new hires during IT orientations* Manage our asset life cycle and IT procurement process, maintaining hardware inventory, accurate cycle counts, and decommissioning processes* Help to evaluate hardware and software solutions and participate in IT projects* Resolve technical problems with LAN, WAN, VPN, WiFi, Print Servers and other back office systems* Oversee, support and troubleshoot our A/V conferencing systems in multiple conference rooms/offices* Generate/Track/Close tickets for all IT related issues in a timely and consistent manner as defined by our SLA policies while maintaining a positive customer satisfaction rating* This position requires a start time of 6 30AM in the San Francisco office as well as rotational non-business hour on-call remote support* Some heavy lifting required at times (over 25 lbs)Our ideal candidate has * Bachelor's Degree or equivalent* Minimum 1 year of experience in an IT Support role* Strong customer service, problem solving, critical thinking and teamwork abilities* Experience with Windows based systems and O365 Enterprise Apps* Exposure to basic scripting languages (PowerShell)* Exposure to remote access technologies for support and office connectivity (RDP, TeamViewer, SolarWinds N-Central)* Exposure to Active Directory user managementDesired But Not Required* Experience with Azure AD + Intune is a plus* Experience with SaaS Environments such as Meraki, Zendesk, RingCentral and Okta is a plus.* Professional IT work experience in the medical industry is a plus* Microsoft Certifications are a plusBenefitsInvesting in you today* Competitive Medical, Dental, and Vision Plans* Paid Time Off to enjoy "you" time!* Career development and cross-training opportunities* Snacks, snacks and more snacks! Let's face it everyone loves snacks!Investing in your future* 401k Match* Fertility Benefits Program* Paid Life and Disability Insurance* Career progression with a fast-growing companyVisit our Careers Page to learn more about us!

Keywords: Clearpay (Afterpay Ltd), Sunnyvale , IT Support Technician, Professions , Sunnyvale, California

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