IT Support Technician
Company: Spring Fertility
Location: Sunnyvale
Posted on: January 12, 2021
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Job Description:
Who is Spring Fertility?We're a passionate, dedicated team of
leading physicians and scientists who came from some of the best
research hospitals and fertility centers around the world to become
the fastest growing fertility group in the country. We offer the
most patient-centric, individualized, flexible and compassionate
care. Our mission is to partner with our patients to help them
achieve their goals, whatever those may be. We believe everyone
deserves a family if they want one, and our team is dedicated to
guiding our patients on their unique journeys!Why should you join
our team?We are a mission-driven organization that is looking for
high performers, movers, shakers and innovators! We are working
hard to create a first-class fertility practice, but we know how to
have fun, too. We are growing quickly and are care deeply about the
development of our team, both professionally and personally. We
value optimism, compassion, teamwork and above all, are united by
our shared commitment to put patients first.The ideal candidate has
at least 1 year of experience supporting Windows laptops, desktops
and tablets in small to medium Windows 10 / Office 365 / Active
Directory + Azure hybrid network environments. This is a full time
non-exempt hourly position which requires early start times as well
as occasional weekend/after-hour on-call support.RequirementsKey
Responsibilities include:* Provide IT support to a growing staff of
150+ people consisting of Doctors, Nurses, Medical Assistants and
Finance/Administrative departments* Assist with the on-boarding
process, prepping and deploying systems, as well as training and
educating new hires during IT orientations* Manage our asset life
cycle and IT procurement process, maintaining hardware inventory,
accurate cycle counts, and decommissioning processes* Help to
evaluate hardware and software solutions and participate in IT
projects* Resolve technical problems with LAN, WAN, VPN, WiFi,
Print Servers and other back office systems* Oversee, support and
troubleshoot our A/V conferencing systems in multiple conference
rooms/offices* Generate/Track/Close tickets for all IT related
issues in a timely and consistent manner as defined by our SLA
policies while maintaining a positive customer satisfaction rating*
This position requires a start time of 6:30AM in the San Francisco
office as well as rotational non-business hour on-call remote
support* Some heavy lifting required at times (over 25 lbs)Our
ideal candidate has:* Bachelor's Degree or equivalent* Minimum 1
year of experience in an IT Support role* Strong customer service,
problem solving, critical thinking and teamwork abilities*
Experience with Windows based systems and O365 Enterprise Apps*
Exposure to basic scripting languages (PowerShell)* Exposure to
remote access technologies for support and office connectivity
(RDP, TeamViewer, SolarWinds N-Central)* Exposure to Active
Directory user managementDesired But Not Required* Experience with
Azure AD + Intune is a plus* Experience with SaaS Environments such
as Meraki, Zendesk, RingCentral and Okta is a plus.* Professional
IT work experience in the medical industry is a plus* Microsoft
Certifications are a plusBenefitsInvesting in you today*
Competitive Medical, Dental, and Vision Plans* Paid Time Off to
enjoy "you" time!* Career development and cross-training
opportunities* Snacks, snacks and more snacks! Let's face it
everyone loves snacks!Investing in your future* 401k Match*
Fertility Benefits Program* Paid Life and Disability Insurance*
Career progression with a fast-growing companyVisit our Careers
Page to learn more about us! www.springfertility.com/careers
Keywords: Spring Fertility, Sunnyvale , IT Support Technician, Professions , Sunnyvale, California
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here to apply!
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