SunnyvaleRecruiter Since 2001
the smart solution for Sunnyvale jobs

Customer Service Representative 1

Company: TalentBurst
Location: Sunnyvale
Posted on: November 11, 2019

Job Description:

Job Description

Job Duties and Responsibilities:

  • Successfully resolve routine problems and inquires with poise, professionalism, and a genuine desire to promote customer advocacy.
  • Continuously provide accurate information with a goal of exceeding customer expectations.
  • Professionally handle inquires through phone, email, and chat while developing strong working relationships with various medical professionals, including high profile surgeons, hospital administration, and field sales representatives.
  • Strive to be an expert! Learn and maintain a strong understanding of Client products, processes, policies and resources
  • Accurately process daily order and product returns using multiple business systems
  • Understand and execute on FDA and internal requirements as it relates the complaint reporting process.
  • Maintain timely status of training records at all times
  • Possess general knowledge of financial and regulatory compliance as it relates to sales order and return process
  • Meet or exceed key performance and productivity goals such as quality, service level, knowledge, schedule adherence and other metrics as defined by management
  • Maintain an appropriate level of confidentiality with regard to customer and company data
  • Foster and contribute towards a positive and collaborative culture Skill/Job Requirements:
    • High school diploma or equivalent and minimum of two years' experience in a fast-paced customer service, call center, or order management role within a high technology manufacturing environment.
    • CRM/SAP, SFDC and ERP experience.
    • Superior written and verbal communication skills.
    • Calm under pressure, can excel and thrive in a high-volume, continuously changing, and fast-paced environment.
    • Knowledge and understanding of phone, email, chat, and social media platforms utilized in contact centers.
    • Detail oriented, organized, with demonstrated ability to multi-task and shift priorities quickly, while maintaining control under limited supervision.
    • Service-minded team player with a positive attitude and strong work ethic.
    • Strong attention to detail and understanding of revenue recognition requirements.
    • Intermediate to advanced knowledge of Microsoft programs like Outlook, Word, and Excel.
    • Willingness to work various shifts and days, including weekends and holidays, as the business needs.
    • Ability to work in a regulated environment in compliance to ISO 13485 and 21 CFR 820. Preferred Knowledge/Skills, Education, and Experience:
      • Bachelor's degree in business administration or related field.
      • Minimum 1 experience within the life science industry.
      • History of quote or order management in SAP or SFDC.
      • Ability to run reports in SAP or SFDC and create pivot tables and charts.
      • Understanding of customer success programs and metrics. #LI-FRESH

        Company Description:

        TalentBurst is an award winning IT, Accounting & Finance staffing firm headquartered in Boston with offices in San Francisco, Miami, Milwaukee, Toronto, Bangalore, and Gurgaon. Our clients include the leading social media, technology, banks, utilities, pharmaceutical, and biotech companies.We work with 75 of the Fortune 500 companies. Our recruiting team is one of the most successful in the industry and has a strong reputation for treating our employees well and helping you find your next dream project.BenefitsAt TalentBurst, one of our founding principles has been to provide our employees with the best benefits available. Benefits we have available include:--- Health, Dental, and Vision Plan--- 401(k) Plan--- Life Insurance--- Immigration assistance--- Credit Union Membership--- Direct Deposit--- Vacation pay (only for FTEs)

Keywords: TalentBurst, Sunnyvale , Customer Service Representative 1, Other , Sunnyvale, California

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Other Jobs


Front-End Engineer
Description: Join Hired and find your dream job as a Front-End Engineer at one of 10,000 companies looking for candidates just like you. Companies on Hired apply to you, not the other way around. You'll receive (more...)
Company: Hired
Location: Watsonville
Posted on: 11/22/2019

FC Lending Officer - Smith Ranch (San Rafael, CA)
Description: Job Description:At Bank of America, we handle the finances of over 67 million client relationships every day, including helping them save, borrow and invest for today and for their future. We stand by (more...)
Company: Bank of America
Location: San Rafael
Posted on: 11/22/2019

Controller
Description: Ref ID: 00412-0011240211Classification: ControllerCompensation: 59.38 to 68.75 hourlyA major real estate property client in the North Bay of San Francisco is seeking a Financial Controller who will (more...)
Company: Robert Half Management Resources
Location: San Rafael
Posted on: 11/22/2019


Spanish Speaking Customer Service Representative - San Rafael
Description: Ref ID: 00419-9501177860Classification: Customer Service RepresentativeCompensation: DOEInterested in getting into a fun and exciting Tech company San Francisco is the place to get involved with disruptive, (more...)
Company: OfficeTeam
Location: San Rafael
Posted on: 11/22/2019

Grocery Shopper (Car Required)
Description: FULL-SERVICE SHOPPER Why shop and deliver with Instacart Instacart is the North American leader in grocery delivery. We strive to help make grocery delivery effortless, affordable, and accessible to (more...)
Company: Instacart
Location: San Rafael
Posted on: 11/22/2019

Food Store Delivery (Car Required)
Description: FULL-SERVICE SHOPPER Why shop and deliver with Instacart Instacart is the North American leader in grocery delivery. We strive to help make grocery delivery effortless, affordable, and accessible to (more...)
Company: Instacart
Location: San Rafael
Posted on: 11/22/2019

Journeymen Electricians
Description: Position: Journeyman Electrician br Location: San Rafael, California and surrounding areas br Pay Rate: 30.00 - 40.00 / hour DOE br Shift/Hours: All shifts available br People Ready is currently (more...)
Company: PeopleReady
Location: San Rafael
Posted on: 11/22/2019

Shop & Deliver Groceries (Car Required)
Description: FULL-SERVICE SHOPPER Why shop and deliver with Instacart Instacart is the North American leader in grocery delivery. We strive to help make grocery delivery effortless, affordable, and accessible to (more...)
Company: Instacart
Location: San Rafael
Posted on: 11/22/2019

Truck Driver Class A CDL Recent Grads - Better Pay!
Description: Recent CDL-A Grads: Don't have enough experience to get the truck driving job you want No worries, come join us You will spend 165 hours behind the wheel with
Company: C.R. England
Location: San Rafael
Posted on: 11/22/2019

Quality Control Chemist
Description: Nucleo Life Sciences, LLC. is a pharmaceutical company located in San Rafael, CA that develops innovative therapies into commercially viable products through proven pharmaceutical development expertise (more...)
Company: Nucleo Life Sciences
Location: San Rafael
Posted on: 11/22/2019

Log In or Create An Account

Get the latest California jobs by following @recnetCA on Twitter!

Sunnyvale RSS job feeds