SunnyvaleRecruiter Since 2001
the smart solution for Sunnyvale jobs

Support Specialist

Company: US Tech Solutions
Location: Sunnyvale
Posted on: October 11, 2019

Job Description:

JOB DESCRIPTION:Job Title: Support SpecialistLocation: Sunnyvale, CADuration: 24 Months Contract We are seeking a customer support extraordinaire who is passionate about helping customers resolve their issues, willing to improve our customer experience, and wants to make a positive impact on an emerging team. The ideal candidate is someone who has worked in a product customer support or tier one technical support environment within the technology or social media industry. RESPONSIBILITIES:Become a technical expert of the client business API for all platformsProvide white-glove support to Client Business platform system administrators such as IT professionals or web developers to ensure a high level of customer serviceMeet or exceed daily performance metrics related to key performance indicators, e.g. SLA, Response Time, CSAT, etc.Maintain a high proficiency of all processes and product updatesIdentify workflow related opportunities and suggest improvementsInvestigate, triage, and report technical issues with the Client Business API on supported platformsFollow internal escalation paths across multiples tiers of scaled supportDisplay solid understanding of API functionality, and perform API calls SKILLS:2-4 years of experience providing customer or enterprise support in a technical environmentCustomer-oriented mindset with demonstrated understanding and empathyHigh attention to detail, with an ability to execute standard workflows while also adapting appropriately to business and process changes when necessaryUnderstanding of REST API Methods and WebhooksExcellent communicator with the ability to clearly explain technical steps to a non-tech savvy audienceCreative problem solver with excellent troubleshooting skillsDemonstrated ability to multitask and prioritize in a fast-paced environmentCollaborative team player with "get it done; attitude"Comfortable with processes and repetitionB2B technical support experience is highly desiredAvailable to work during weekends on a rotational basisHigh quality written and spoken English is mandatory PREFERRED SKILLS:Basic understanding of a Web stack; basic scripting experienceExperience with an API Testing tool (ie. POSTMAN, SoapUI, Advanced Rest Client)Some SQL skills preferredAPI support/management experienceQA or Technical Support ExperienceTechnical writer experience EDUCATION:Associates degree, Bachelor's degree, Tech Boot Camp graduate preferred

Keywords: US Tech Solutions, Sunnyvale , Support Specialist, Other , Sunnyvale, California

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Other Jobs


Supplement Your Warehouse Income - Grocery Shopper - Watsonville
Description: Shipt is a membership-based marketplace that helps people get the things they need, like fresh produce and household essentials, from stores they trust. Help people save time and have fun while you're (more...)
Company: Shipt
Location: Watsonville
Posted on: 10/24/2019

Supplement Your Warehouse Income - Grocery Shopper
Description: Shipt is a membership-based marketplace that helps people get the things they need, like fresh produce and household essentials, from stores they trust. Help people save time and have fun while you're (more...)
Company: Shipt
Location: Watsonville
Posted on: 10/24/2019

Lead Teller in San Rafael, CA
Description: Join one of California's largest Commercial Bank. Westamerica Bank is looking for outstanding people to join our winning team. We reached our current strength because our employees,
Company: Westamerica Bank
Location: San Rafael
Posted on: 10/24/2019


Bilingual Spanish Retail Sales Consultant
Description: Do you speak--Spanish and English If you do, we're looking for you Our Retail Careers come with awesome perks--and may include additional starting pay if you are bilingual Do you like helping people (more...)
Company: AT & T
Location: San Rafael
Posted on: 10/24/2019

Full-Time Seasonal Warehouse Associate
Description: Warehouse Team Member Seasonal, Part-Time, Full-Time, Flexible Hours Shifts: Over-night, Early Morning, Day, Evening, Weekend Location Richmond, CA Job opportunities vary by location. We update postings (more...)
Company: Amazon
Location: San Rafael
Posted on: 10/24/2019

Hair Stylist - Northgate One
Description: Stylist br br At Great Clips, we know that stylists like you are most happy when they're cutting hair, so at a Great Clips salon, that's exactly what you get to do Want to be the best stylist in (more...)
Company: Great Clips
Location: San Rafael
Posted on: 10/24/2019

Set Your Own Schedule - Shop and Deliver Groceries - Watsonville
Description: Shipt is a membership-based marketplace that helps people get the things they need, like fresh produce and household essentials, from stores they trust. Help people save time and have fun while you're (more...)
Company: Shipt
Location: Watsonville
Posted on: 10/24/2019

React - Software Engineer
Description: Job Description:Join Hired and find your dream job as a React - Software Engineer at one of 10,000 companies looking for candidates just like you. Companies on Hired apply to you, not the other way around. (more...)
Company: Hired
Location: Watsonville
Posted on: 10/24/2019

Shipt Shopper - Watsonville
Description: Shipt is a membership-based marketplace that helps people get the things they need, like fresh produce and household essentials, from stores they trust. Help people save time and have fun while you're (more...)
Company: Shipt
Location: Watsonville
Posted on: 10/24/2019

Warehouse Handler
Description: Warehouse Team Member Seasonal, Part-Time, Full-Time, Flexible Hours Shifts: Over-night, Early Morning, Day, Evening, Weekend Location Richmond, CA Job opportunities vary by location. We update postings (more...)
Company: Amazon
Location: San Rafael
Posted on: 10/24/2019

Log In or Create An Account

Get the latest California jobs by following @recnetCA on Twitter!

Sunnyvale RSS job feeds