Dir-Event Planning - Oakland City Marriott - (19080286)
Company: Marriott International, Inc.
Location: San Jose
Posted on: July 19, 2019
Here's To Your Journey with Marriott Hotels Marriott International
portfolio of brands includes both JW Marriott and Marriott Hotels.
Marriott Hotels, Marriott Internationals flagship brand with more
than 500 global locations, is advancing the art of hosting so that
our guests can travel brilliantly. As a host with Marriott Hotels,
you will help keep this promise by delivering premium choices,
sophisticated style, and well-crafted details. With your skills and
imagination, together we will innovate and reinvent the future of
travel. JW Marriott is part of Marriott International''s luxury
portfolio and consists of more than 80 beautiful properties in
gateway cities and distinctive resort locations around the world.
JW believes our associates come first. Because if youre happy, our
guests will be happy. Its as simple as that. Our hotels offer a
work experience unlike any other, where youll be part of a
community and enjoy a true camaraderie with a diverse group of
co-workers. JW creates opportunities for training, development,
recognition and most importantly, a place where you can really
pursue your passions in a luxury environment. Treating guests
exceptionally starts with the way we take care of our associates.
Thats The JW Treatment. The Oakland City Marriott , located at 1001
Broadway, Oakland , California, 94607 is currently hiring a
Dir-Event Planning. Responsibilities include: Manages event
planning functions and staff on a daily basis. Core area of
responsibility is the event planning team, including the Senior
Event Managers, Event Managers, Associate Event Managers and
Administrative Assistants. Position oversees the administrative
processes associated with the pre-event and post-event phases of an
event and the associated transitions between all event phases.
Ensures a seamless turnover from sales to operations and back to
sales while consistently delivering a high level of service.
Ensures the team maximizes revenue opportunities by up-selling and
accurately forecasting (catering and group rooms) all events. The
position is responsible for achieving guest and employee
satisfaction and for managing the financial performance of the
department. CANDIDATE PROFILE Education and Experience High school
diploma or GED; 4 years experience in the event management, food
and beverage, sales and marketing, or related professional area. OR
2-year degree from an accredited university in Hotel and Restaurant
Management, Hospitality, Business Administration, or related major;
2 years experience in the event management, food and beverage,
sales and marketing, or related professional area. CORE WORK
ACTIVITIES Managing Event Planning Operations Assigns all events
turned over to Event Planning team. Oversees for turned
opportunities function space and group room blocks. Communicates
and executes departmental and property emergency procedures and
ensures staff are trained in safety procedures. Leads execution of
activities to support the Event Management strategy. Works with
direct reports to review scheduled events and troubleshoot
potential challenges/conflicts. Leads discussions to review event
complexity and proactively avoid service challenges and failures.
Ensures the property is apprised of all groups that will impact
property operations. Manages customer budgets to maximize revenue
and meet customer needs. Maintains inventories to maximize customer
satisfaction and revenue opportunities. Works with highly complex
or high profile groups when financial impact will be significant.
Leading Event Planning Team Leads the catering menu development
process. Champions all standards, policies and procedures for the
Event Planning team. Leads Event Management meetings. Providing and
Ensuring Exceptional Customer Service Reviews comment cards, guest
satisfaction results and other data to identify areas of
improvement. Shares plans with property leadership and ensures
corrective action is taken to continuously improve guest
satisfaction. Displays leadership in guest hospitality, exemplifies
excellent customer service and creates a positive atmosphere for
guest relations. Interacts with guests to obtain feedback on
product quality and service levels. Responds to and handles guest
problems and complaints. Strives to improve service performance.
Empowers employees to provide excellent customer service. Managing
the Sales and Marketing Strategy Develops working relationships
with outside vendors and establishes prices and service agreements
to enhance the event experience and to increase additional revenue
opportunities for the property. Consult with customers in order to
determine objectives and requirements for events such as meetings,
conferences, and conventions. Conducting Human Resources Activities
Establishes customer service guidelines so employees understand
expectations and parameters. Ensures employees receive on-going
training to understand guest expectations. Observes service
behaviors of employees and provides feedback to individuals and or
managers. Reviews staffing levels to ensure that guest service and
planning needs are met. To apply now, go to:
Marriott International is consistently recognized as an employer of
choice globally by FORTUNE magazine, DiversityInc and Great Places
to Work Institute, among others. Visit www.marriott.com/careers to
learn more about our workplace culture and career opportunities.
Chat, engage and follow us on social media.
http://www.instagram.com/marriottcareers @lifeatmarriott on
Snapchat So, we ask, where will your journey take you? Additional
Location - Berkeley, California; Richmond, California Marriott
International is an equal opportunity employer committed to hiring
a diverse workforce and sustaining an inclusive culture. Marriott
International does not discriminate on the basis of disability,
veteran status or any other basis protected under federal, state or
Keywords: Marriott International, Inc., Sunnyvale , Dir-Event Planning - Oakland City Marriott - (19080286), Other , San Jose, California
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