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AMER PS Delivery Leader

Company: Juniper Networks
Location: Sunnyvale
Posted on: June 14, 2019

Job Description:

Job Roles:

Juniper Networks provides strategic solution development, integration and deployment services to our customers through the Professional Services (PS) organization. The AMER Theater Delivery Leader is a key leadership role in the Global Delivery Organization in PS who owns and is accountable for all aspects of deliveries in the Theater, including end-to-end delivery consistency and success of all PS deliveries. This position is also accountable for ensuring repeatable and scalable processes are used/complied in delivery to achieve high customer satisfaction and ensure overall profitability. It will also have a pseudo P&L responsibility with specific targets related to margin and revenue. This position reports to the head of Global Delivery Leader and is dotted line reporting to the Theater Customer Service and Support (CSS) leadership.

Key Responsibilities:


  • Lead, grow, motivate, and manage in-Theater delivery resources.
  • Engage with key stakeholders to scope and to define and assign project delivery resource structure and establish Statement of Works (SOWs) for each delivery projects.
  • Empower line managers in the Theater to be 50% billable on project delivery and 50% on managing and growing the team capability.
  • Own and be accountable for the end-to-end delivery consistency and success of all PS deliveries in the Theater. Leverage off-shore delivery resources for all delivery to ensure delivery is blended with on-site and offshore location
  • Ensure repeatable and scalable processes are used/complied in delivery.
  • Achieve customer and field satisfaction goals of all deliveries in the Theater.
  • Achieve overall profitability goals for all deliveries in the Theater.
  • Develop and get buy-in of success criteria and measurement metrics that may be specific to the Theater.
  • Owns the overall in-Theater delivery pseudo P&L.
  • Develop and be accountable for the performance of all In-Theater delivery functions and capabilities include Project Management Office (PMO), Project Managers (PM), and all technical delivery architects and consultants to meet the in-Theater PS delivery demands.
  • Interface with and develop a delivery strategy to include leveraging global PS functions including Offshoring, Partner ecosystem, Joint Innovation/Co-creation, Mega program management, and delivery PLM group.
  • Work with Juniper GTM marketing, Service PLM, and SEs/CoE in identification and prioritization of PS projects.
  • Directly engaged in project delivery to provide technical guidance and ensure project deliveries meet the required milestones.
  • Engage with Theater Solution Architect (SA)/Business Development Managers (BDMs), Services Marketing, and Global Delivery Leads to develop and support PS business pipelines and to closing deals.
  • Support the Theater SAs in scoping customer engagements to drive customer adoption of new technology and solutions.
  • Engage with the technical community through industry events, web forums, and publications to share knowledge and evangelize Juniper's PS services and capabilities.
  • Build a reputation as a subject matter expert (SME) among their peers in the technology, products, solutions, and services.
  • Provide technical and business thought leadership to the Global Delivery Leader to influence vision and direction for developing Delivery capabilities and readiness.

    Required Experience:

    • Has built and managed a team of at least 80 staff for PS delivery in the operating theater or at global scale.
    • Strong ability to lead, influence, and drive virtual teams to achieve common goals.
    • Program Management experience of large programs.
    • Managed/delivered large scale solutions projects to Service Provider and/or Enterprise customers.
    • Ability to build executive-level partnerships and communicate effectively with all levels of employees, individual contributors and customers, from CxO organization at Customer side to individual contributor.
    • Superior planning, organizational, influencing, negotiation, change management, and cultural awareness skills, including financial and global business acumen.
    • Professional Services consulting and business consulting experience, including conflict management and hands-on delivery experience of technical projects.
    • An excellent understanding of the industry, the customer's business issues, and of the most appropriate solution architecture to meet their business goals.
    • Ability to present at industry events, not "limited" to Juniper technology; ability to compare our solutions with other industry options.
    • Strong communication and listening skills to enable transformational change in a positive work environment internally while maintaining strong partnerships with the diverse customer base.
    • Background and experience with product development life cycle, customer networks, IP core, Security, Switching, and IP Edge routing is valuable.
    • Technical background and domain expertise in Networking, Networking, Data Center/Cloud, Security, Security, and Automation is valuable.
    • Good technical understanding of routing, switching, security products as well as SDN overlay technologies such as Contrail.
    • Bachelors and/or MS degree in Computer Science or Computer/Electrical Engineering or equivalent with 12-15 years of related experience.
    • Travel up to 30% of the time is possible

Keywords: Juniper Networks, Sunnyvale , AMER PS Delivery Leader, Other , Sunnyvale, California

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