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Call Center Representative III

Company: Star One Credit Union
Location: Sunnyvale
Posted on: February 16, 2019

Job Description:

Be a part of one of the most successful financial institutions in the country. Star One Credit Union is the Silicon Valley's largest, member-owned financial institution. Star One offers financial services to more than 100,000 members worldwide. With assets over $9 billion, Star One is the largest credit union based in Silicon Valley and ranked tenth in total assets among more than 6,500 credit unions nationally. Advantages of a Credit Union As a member owned financial institution we are focused on providing long-term financial solutions to all of our members. As a result, we are able to return our profits back to you in the form of money saving benefits, including: higher interest on saving accounts, lower interest rates on loans and reasonable, if any, fees on products and services like checking, credit cards and real estate loans. Mission Our Mission is to improve each member's life by delivering valuable financial services. Call Center Representative III - Sunnyvale Schedule: MondayFriday 9:00 a.m. 6:00 p.m. and rotating weekends 8:30 a.m. - 5:00 p.m., with a day off during the week. JOB SCOPE/DUTIES: This position handles a variety of member service calls in a prompt, courteous and professional manner including calls that require problem resolution. Answers or obtains answers to member questions regarding accounts, loans and/or credit union products and services. Recognizes and offers members product or service options to best fit the members needs. Resolves or escalates complaints through appropriate channels. Processes member requests including funds transfers, stop payments, change of address, official check requests, order/block/replace plastic cards, check orders, check or statement copies, basic adjustments, etc. Performs other duties and assignments including administrative, special projects and supports general Call Center functions. EXPERIENCE/MINIMUM EDUCATION REQUIREMENTS: Normally requires an Associates Degree in Business Administration or related field; or the equivalent level of experience in the functional area plus 2 years experience in a financial institution. Call Center or strong customer/member telephone service experience is required. SPECIAL REQUIREMENTS: Must be knowledgeable of practices, regulations, procedures and standard accounting necessary to perform duties commonly found in financial institutions. Must have excellent written and verbal communication skills. Attention to detail with high rate of accuracy is required. Self-motivated, able to multi-task with the ability to work well under pressure with moderate to no supervision in a fast paced environment. Knowledgeable in Microsoft applications or ability to learn programs quickly and operate multiple software programs concurrently. EXPECTATIONS: Provide excellent service to members and support department to help achieve department goals. MUST HAVE GOOD CREDIT. We are a proud Equal Opportunity/AAP Employer M/F/Vet/Disabled

Keywords: Star One Credit Union, Sunnyvale , Call Center Representative III, Other , Sunnyvale, California

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