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Salesforce and Service Now Application Administrator

Company: Fortinet
Location: Sunnyvale
Posted on: April 3, 2024

Job Description:

Job Responsibilities:

1.Configuration and Administration:

  • Perform day-to-day administration, maintenance, and support of the ServiceNow and Salesforce platform.
  • Configure and customize Salesforce (Sales Cloud) and ServiceNow modules (ITSM and CSM), workflows, and business rules to meet business requirements.
  • Maintain user roles and access controls to ensure data security and compliance.

    2. Deploy Customized Code:

    • Collaborate with development team to deploy code changes from test environment to production environment.
    • Create and maintain documentation for customizations and configurations.

      3. Integration:

      • Understand and manage integration configurations with other Fortinet used systems like Confluent/KAFKA, Azure IDP, SFDC and FortiCare systems.

        4. Incident and Problem Management:

        • Provide support for incident resolution and problem management, ensuring timely and effective resolution of issues.
        • Implement best practices for incident and problem management within the ServiceNow platform.

          5. Data Analysis and Management:

          • Create reports and dashboards upon business requirements.
          • Regular data analysis to tune the performance of the system.


            • Computer Science major (or equivalent education and experience)
            • Knowledge of software development cycle and tools (Eclipse, SVN, etc.)
            • Working knowledge of Cloud application, SQL and data analytics tool
            • Hands-on experience with software application development and testing
            • Good communication and writing skills
            • Salesforce Administrator certificate a big plus

              The US base salary range for this full-time position is $86,500-$115,000. Fortinet offers employees a variety of benefits, including medical, dental, vision, life and disability insurance, 401(k), 11 paid holidays, vacation time, and sick time as well as a comprehensive leave program.
              Wage ranges are based on various factors including the labor market, job type, and job level. Exact salary offers will be determined by factors such as the candidate's subject knowledge, skill level, qualifications, experience, and geographic location.
              All roles are eligible to participate in the Fortinet equity program, Bonus eligibility is reviewed at time of hire and annually at the Company's discretion.

Keywords: Fortinet, Sunnyvale , Salesforce and Service Now Application Administrator, Other , Sunnyvale, California

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