Service Advisor
Company: Tesla, Inc.
Location: Sunnyvale
Posted on: May 14, 2023
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Job Description:
What to Expect Tesla Motors is looking for an experienced
Service Advisor to work on one of the most progressive vehicle
brands in the world. This position requires a high-level customer
and employee interaction, so the ideal candidate will not only
possess the technical acumen, but also the ability to provide a
strong level of customer service. If you are interested in becoming
a part of a world-class service team supporting the latest EV
technology, we are interested in hearing from you. What You'll Do -
Answer Phone Calls, Emails and Drive In's to address any customer
concern with the highest level of response and attention - Return
missed phone calls, email in no less than 5 minutes - Determine if
technical solution can be resolved over the phone; escalate
immediately to Shop Foreman / Service Manager to provide immediate
attention - Accurately record issues and data into Dealer
Management System. Attention to detail critical - Conduct
Transactions w/ system; walk customer through correction and
provide summary - Communicate estimated completion time, regular
updates and follow through on each customer vehicle - Coordinate
the detail of every vehicle prior to delivery - Coordinate the
delivery time or pick up with each customer - Follow up with
Customer on services provided; ensure they are satisfied with the
work performed What You'll Bring - Knowledge of methods,
techniques, parts, tools and materials used in the maintenance and
repair of vehicles - Experience in operational use and maintenance
of a wide variety of hand power tools, shop tools, and automotive
and electrical test equipment - Understanding of basic automotive
techniques related to repair and servicing of automobiles - Ability
to follow oral and written instructions with attention to detail -
Willingness to learn new and innovative automotive technologies -
Ability to establish and maintain cooperative working relationships
with those contacted in the course of work to include the public -
Perform detailed daily record keeping and reporting - Effectively
handle multiple priorities, organize workload, and meet deadlines -
Work in a team-based environment and achieve common goal - High
School diploma or equivalent - Dealer Management System(s),
Outlook, and MS Office - Associate Degree or certificate in
Automotive Technology, preferred - Retail automotive service
experience, preferred - Must have and maintain a valid driver's
license and an acceptable and safe driving record - Must have two
years of driving experience Compensation and Benefits Benefits
Along with competitive pay, as a full-time Tesla employee, you are
eligible for the following benefits at day 1 of hire:
Expected Compensation
$18.00 - $48.00/hour + cash and stock awards + benefits
Pay offered may vary depending on multiple individualized factors,
including market location, job-related knowledge, skills, and
experience. The total compensation package for this position may
also include other elements dependent on the position offered.
Details of participation in these benefit plans will be provided if
an employee receives an offer of employment.
Tesla is an Equal Opportunity / Affirmative Action employer
committed to diversity in the workplace. All qualified applicants
will receive consideration for employment without regard to race,
color, religion, sex, sexual orientation, age, national origin,
disability, protected veteran status, gender identity or any other
factor protected by applicable federal, state or local laws.Tesla
is also committed to working with and providing reasonable
accommodations to individuals with disabilities. Please let your
recruiter know if you need an accommodation at any point during the
interview process.Privacy is a top priority for Tesla. We build it
into our products and view it as an essential part of our business.
To understand more about the data we collect and process as part of
your application, please view our Tesla Talent Privacy Notice
Keywords: Tesla, Inc., Sunnyvale , Service Advisor, Other , Sunnyvale, California
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