Desktop Support Specialist 1 -Onsite

Company: SSi People
Location: Sunnyvale
Posted on: January 24, 2023

Job Description:

Job Title: Desktop Support Specialist 1

Location: Sunnyvale, CA Onsite

Job Type: Long-term contract



Responsibilities:

Address and resolve incoming escalated issues from the Service Desk

Troubleshoot and resolve technical issues with windows / mac os computers

Troubleshoot and resolve technical issues with peripherals, connections to networks (both wireless and wired), AV equipment

Provide meeting support as needed

Assist with Zoom connection issues

Assist with component issues (camera, mic, speakers, etc)

Maintain loaner pool levels (imaging and setup) as needed



Required Skills:

Technical Requirements:

Expert level knowledge or at least 5 years experience working in a Windows / Mac environment

Expert level knowledge working with peripheral setups

General network knowledge

General AV knowledge (Zoom, projector, AV connections

General knowledge of Microsoft products (Office 365 and suite)

Proficient with imaging computers

Knowledge working with Service Now a plus



Non-technical requirements:

Excellent Customer Service skills (at least 5 years in related field)

Excellent communication skills

Technical writing (knowledge base articles) a plus



With over 20 years of industry experience, SSi People has built its reputation and expertise on putting people first. Everything we do works toward delivering an exceptional experience for our consultants, our clients, and our internal team. Through a genuine commitment to people in everything we do, we have developed refined processes and a stellar internal team to deliver talent quickly. More importantly, we focus on building long-term relationships, not transactions. Putting people first is just what we do well.

Keywords: SSi People, Sunnyvale , Desktop Support Specialist 1 -Onsite, Other , Sunnyvale, California