Desktop Support Specialist 1 -Onsite
Company: SSi People
Location: Sunnyvale
Posted on: January 24, 2023
|
|
Job Description:
Job Title: Desktop Support Specialist 1
Location: Sunnyvale, CA Onsite
Job Type: Long-term contract
Responsibilities:
Address and resolve incoming escalated issues from the Service
Desk
Troubleshoot and resolve technical issues with windows / mac os
computers
Troubleshoot and resolve technical issues with peripherals,
connections to networks (both wireless and wired), AV equipment
Provide meeting support as needed
Assist with Zoom connection issues
Assist with component issues (camera, mic, speakers, etc)
Maintain loaner pool levels (imaging and setup) as needed
Required Skills:
Technical Requirements:
Expert level knowledge or at least 5 years experience working in a
Windows / Mac environment
Expert level knowledge working with peripheral setups
General network knowledge
General AV knowledge (Zoom, projector, AV connections
General knowledge of Microsoft products (Office 365 and suite)
Proficient with imaging computers
Knowledge working with Service Now a plus
Non-technical requirements:
Excellent Customer Service skills (at least 5 years in related
field)
Excellent communication skills
Technical writing (knowledge base articles) a plus
With over 20 years of industry experience, SSi People has built its
reputation and expertise on putting people first. Everything we do
works toward delivering an exceptional experience for our
consultants, our clients, and our internal team. Through a genuine
commitment to people in everything we do, we have developed refined
processes and a stellar internal team to deliver talent quickly.
More importantly, we focus on building long-term relationships, not
transactions. Putting people first is just what we do well.
Keywords: SSi People, Sunnyvale , Desktop Support Specialist 1 -Onsite, Other , Sunnyvale, California
Click
here to apply!
|