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DESKTOP SYSTEMS SPECIALIST 1

Company: Veterans Sourcing Group
Location: Sunnyvale
Posted on: November 26, 2022

Job Description:

DESKTOP SUPPORT SPECIALIST 1

Pay Rate: $40.00 /hr W2
Location: - ONSITE; -Sunnyvale, CA -94086
Duration: 6+ Months contract

Mode of interview: ZOOM/ In-Person
No of rounds of interview: 2

Job Description:
Provides day-to-day technical support to employees for network infrastructure and internal systems software and hardware. Installs, configures and troubleshoots desktop systems, workstations, servers and network issues in a diverse environment. Maintains passwords, data integrity and file system security for the desktop environment. Communicates highly technical information to both technical and nontechnical personnel.

Duties:


  • Address and resolve incoming escalated issues from the Service Desk
  • Troubleshoot and resolve technical issues with windows / mac os computers
  • Troubleshoot and resolve technical issues with peripherals, connections to networks (both wireless and wired), AV equipment
  • Provide meeting support as needed
  • Assist with Zoom connection issues
  • Assist with component issues (camera, mic, speakers, etc)
  • Maintain loaner pool levels (imaging and setup) as needed

    Technical Requirements:


    • Expert level knowledge or at least 5 years experience working in a Windows / Mac environment
    • Expert level knowledge working with peripheral setups
    • General network knowledge
    • General AV knowledge (Zoom, projector, AV connections
    • General knowledge of Microsoft products (Office 365 and suite)
    • Proficient with imaging computers
    • Knowledge working with Service Now a plus

      Non-technical requirements:


      • Excellent Customer Service skills (at least 5 years in related field)
      • Excellent communication skills
      • Technical writing (knowledge base articles) a plus

Keywords: Veterans Sourcing Group, Sunnyvale , DESKTOP SYSTEMS SPECIALIST 1, Other , Sunnyvale, California

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