Customer Front End Lead - OSH Cupertino

Company: Outdoor Supply Hardware
Location: Sunnyvale
Posted on: November 26, 2022

Job Description:

*Front End Lead* Position Description

Position Summary: The primary responsibility is to ensure an efficient and effective "front-end" of the store. This position works under moderate supervision and must work closely with customers, management and other Team Members.

Essential Duties and Responsibilities:

- Delegate tasks and assist customers on transaction issues.

- Communicate performance issues, including, but not limited to attendance, customer service issues, policy violations and till shortages to store management. Assist management with Cashier performance evaluations.

- Monitor cashier accuracy standard. Properly provide authorization, as needed, to complete transactions.

- Work Customer Service/Refund counter assisting transactions including, but not limited to, customer returns and refunds and check approval. Know and communicate Outdoor Supply Hardware Return Policy.

- Address customer questions and complaints, exercising tact and good judgment, and involving Management as required to resolve customer issues.

- Extensive knowledge of merchandise carried in the store and where it is located and how to find in P.O.S., in order to direct and assist customers.

- Aware of fraudulent situations, including but not limited to, counterfeit currency, refunds and shoplifters by using computer sales history and excellent customer service.

- Ensure that cashier stations, counter areas, and the entire "front-end" of the store is kept clean, neat, organized, stocked and faced.

Job Type: Full-time

Pay: From $20.00 per hour

Benefits:
* 401(k)
* 401(k) matching
* Dental insurance
* Employee discount
* Health insurance
* Paid time off
* Vision insurance
Shift:
* 8 hour shift
Weekly day range:
* Monday to Friday
* Weekend availability

Education:
* High school or equivalent (Preferred)

Experience:
* Customer Service: 2 years (Preferred)

Work Location: One location%58047475%

Keywords: Outdoor Supply Hardware, Sunnyvale , Customer Front End Lead - OSH Cupertino, Other , Sunnyvale, California