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Head of Inauthentic Behavior Operations, Community Operations

Company: Meta
Location: Sunnyvale
Posted on: August 6, 2022

Job Description:

You can create a Career Profile to get job suggestions, prepare for the interview process, and more. Head of Inauthentic Behavior Operations, Community Operations Community Operations' focus is on supporting our users through both direct support interactions as well as scalable solutions, and on improving the health of our products by helping people understand how to use them. Those who join our teams are very passionate about solving people's issues and are strong advocates for the Facebook community. We need influencers who can align cross-functional partners to ensure the best possible experience for our platforms. If you like helping people, Community Operations is for you.This role is for the Head of Inauthentic Behavior Operations within Community Product Operations' Problem Process Team. Process teams drive the operational protocol to scale our enforcement of the community standards to our community of 2 billion people. The team owns the operational health and design of key workflows and metrics, and identifies and drives improvements in those aligned to core metrics. Team members are subject matter experts in the abuse areas they support and leverage that expertise to maintain an overall picture of the roadmap for the abuse area.The Inauthentic Behavior Operations team drives these efforts in close partnership with a large cross-functional team. On this team, you will have the opportunity to directly protect the safety of the Facebook community by leading a team responsible for building protocol, strategies, and operations to reduce the prevalence of abuse on our platforms.We are seeking a seasoned manager, and a resilient self-starter who thrives in driving structure in ambiguous spaces, working in fast paced environments and leveraging strong strategic and critical thinking skills to define solutions to new problem sets. You have a passion for developing others and bring out the best in your teams. You are an influencer who will work directly with our cross-functional team (engineering, product, etc.), as well as all of the teams within Community Operations, to scale global projects from inception to launch. Head of Inauthentic Behavior Operations, Community Operations Responsibilities Provide leadership, guidance, and career development to a team of people managers and project managers Establish team goals and work with direct reports on strategies for executing, measuring progress, and sharing results Utilize strategic tools, systems, and data to help the team analyze trends and deliver insights to define goals and improve processes Provide recommendations and influence team strategy through use of effective communication Craft and lead team to its vision: drive impact towards goals, and work with leaders across the organization on strategies for executing, measuring progress, and sharing results Build strategic relationships with global and cross-functional teams to understand and anticipate risks to the company, and develop global solutions for monitoring operations and responding to external events Coordinate with global cross-functional teams including Product, Engineering, PR/Communications, Public Policy, Legal, Quality, and others to problem solve and develop solutions Advocate for the community support aspect of new products, partnering with global and cross-functional teams to develop global solutions Minimum Qualifications 10+ years of experience working in operations, domains such as online operations, informational systems, compliance, risk management, policy, legal operations, or management consulting 4+ years of people management experience Demonstrated experience influencing across functional boundaries and/or globally Experience working with product, engineering or technical teams Analytical and problem-solving experience BA/BS Degree Preferred Qualifications Experience scaling and leading project management and analytical teams Experience managing teams that utilize data analysis & visualization tools (e.g. SQL, Excel, Tableau) 3+ years of experience in the Trust & Safety space, or in another adversarial space such as intelligence, fraud, risk, etc. Experience with predictive or descriptive analytics and working with machine learning teams Locations Warning notice Data Center About Meta Meta builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps like Messenger, Instagram and WhatsApp further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology. People who choose to build their careers by building with us at Meta help shape a future that will take us beyond what digital connection makes possible today-beyond the constraints of screens, the limits of distance, and even the rules of physics. Meta is committed to providing reasonable support (called accommodations) in our recruiting processes for candidates with disabilities, long term conditions, mental health conditions or sincerely held religious beliefs, or who are neurodivergent or require pregnancy-related support. If you need support, please reach out to accommodations-ext@fb.com . (Colorado only*) Estimated salary of $218,000/year + bonus + equity + benefits
*Note: Disclosure as required by sb19-085(8-5-20) Meta is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. You may view our Equal Employment Opportunity notice here. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. We may use your information to maintain the safety and security of Meta, its employees, and others as required or permitted by law. You may view Meta's Pay Transparency Policy, Equal Employment Opportunity is the Law notice, and Notice to Applicants for Employment and Employees by clicking on their corresponding links. Additionally, Meta participates in the E-Verify program in certain locations, as required by law. Meta is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at accommodations-ext@fb.com .

Keywords: Meta, Sunnyvale , Head of Inauthentic Behavior Operations, Community Operations, Other , Sunnyvale, California

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