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Manufacturing Support Engineer

Location: Sunnyvale
Posted on: July 31, 2022

Job Description:

Essential functions

  • Product validation to our customers' specifications and instructions. Prepare validation report as required.
  • Support design, development and testing of integration phases.
  • Ability to create clear work instructions for our production teams and engage lean manufacturing practices in how those instructions are ultimately processed.
  • Control Deviation, ECN/ECO documentation, coordinate ECN phase in/cut in process.
  • Support the Quality Assurance and Returned Material Authorization (RMA) Teams with technical decisions and RMA process administration.
  • Perform failure analysis and repair of production systems and field return systems.
  • Ability to troubleshoot component failures with supplier and/or customer.
  • Provide production support for multiple products and production lines.
  • Audit processes and make recommendations/create new to improve product build documentation.
  • Interact regularly with clients to determine their requirements and to develop delivery plans and schedules.
  • Assess, document, and communicate all production floor and/or customer driven changes.
  • Work cross-functionally to solve problems and implement changes.
  • Lead and support project status calls or meetings.
  • Engage, coordinate and plan 3rd party vendor activities and resources.
  • Experience with white box system and Tier 1 suppliers to include Supermicro, Dell and HPE platforms and able to troubleshoot their hardware problems/
  • Solid interpersonal and communication skills with both phone and email for client hardware support
  • Excellent written and verbal skills

    • Bachelor Degree in Electrical Engineering, Computer Science Engineering or Information Technology
    • Knowledge of working with ERP and PLM systems.
    • Strong hardware problem solving and troubleshooting skills.
    • 5 years of experience working in production/manufacturing PC architecture environments.
    • Solid knowledge of PC architecture, CPU type, chipsets, I/O bus types, etc.
    • Ability to work well in a high paced, team driven environment
    • Ability to work independently and be a problem solver.
    • Detailed oriented
    • Role to build relationships with global customers, fluency with second language is preferred
    • Ability to implement corporate policies when selecting methods, techniques and processes to implement our production processes
    • Ability to work as business needs require which may include extended days, and weekends, and occasional travel for business meetings or training.
    • Ability to lift up to 50lbs as neededWork authorization/security clearance requirementsMust be authorized to work in the US, CCI does not currently sponsor VisasComments:Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.PM22 PI186350095

Keywords: CCINTEGRATION INC, Sunnyvale , Manufacturing Support Engineer, Other , Sunnyvale, California

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