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Customer Operations Specialist

Company: Synergis
Location: Sunnyvale
Posted on: July 30, 2022

Job Description:

Location: Sunnyvale, CA - Hybrid Schedule: 3 days on site, 2 days remote Project Overview:The Customer Operations Specialist position is a role within the Developer X organization. Developer X helps millions of developers worldwide create the highest-quality and most trusted experiences that delight users.The primary focus of the role is to support the Developer X org in operating a new program called the Developer Advisory Board (DAB) - which requires organizing meetings with third party developers, managing communications, event planning, and coordinating with the internal stakeholders to enhance product experiences.The ideal candidate is goal oriented and attentive to details with an interest in operations, project management, outreach, and event planning.Core functions:Developer Advisory Board program where we host key third party developers to meet with our Product/Engineering teams in person/virtually to discuss product feedback & roadmap.Key workstreams include:

  • Program Management: Design and maintain DAB program documentations, best practices, and operations
  • Event Logistics: Sourcing/booking of event venues, day of experience planning (catering, swags, AVs), and the day-of on-site event support.
  • Content Planning: Preparation of the event agenda and content in collaboration with other Developer X teams
  • Customer Communications: Customer outreach, invitation, registration, and pre/post-event surveys.
  • Developer Relationship Management (DRM) tool: Maintain our contact database to ensure information is up-to-date and provide ad-hoc support to generate outreach target customer lists based on business and product needs.Customer Operations Specialist Overall Responsibilities:This position will be responsible for coordinating and facilitating a meetup of -30 external developers once every quarter. The candidate will need to organize and send out comms to attendees regularly (i.e. meeting invites, event updates, NDAs, follow-up comms, etc.). The candidate will also need to help with reserving spaces for the event, catering (if needed), and ensure an overall smooth experience throughout.Customer Operations Specialist Top 3 Daily Responsibilities:
    • Comms: Maintaining communications between Developer X ProdOps team and external candidates
    • Event Logistics: Reserving rooms, setting up meeting invites (for both internal & external candidates), facilitating catering (as needed)
    • Program Management: Help design and document DAB program process and content planning (agenda, presentations, etc.)Customer Operations Specialist Required Education, Experience and Skills:
      • BA/BS degree or equivalent practical experience
      • 4+ years working in a customer facing role (examples: sales, customer events, customer service, Executive Briefing Center)Customer Operations Specialist Preferred Experience and Skills:
        • Previous event management, project management, and especially advisory board hosting experience
        • 3-5 years of event management and hosting experience
        • Experience running virtual/hybrid events in the pandemic.
        • Obsessed with delivering exceptional customer experience
        • High attention to details and exceptional organizational skills
        • Thoughtful communicator when interacting with customers and stakeholders (written & verbal)
        • Experienced project manager able to juggle multiple projects at the same time
        • Proactive and preemptive problem solver who identifies potential roadblocks and anticipates needs
        • Hunger for process and efficiency and process improvements
        • Fluent in Workspace tools

Keywords: Synergis, Sunnyvale , Customer Operations Specialist, Other , Sunnyvale, California

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