Hardware QA

Company: CoreTechs
Location: Sunnyvale
Posted on: July 30, 2022

Job Description:

Job DescriptionTHE ROLE As the Hardware Quality Assurance Engineer at Matterport, you will continuously improve the customer's experience with the Matterport custom 3D reality capture hardware product. You will use a data driven approach to identify the top field quality issues. You will use your intellectual curiosity to improve existing and develop new SQL dashboards that monitor any error events our customers experience. You'll work closely with hardware, firmware, and manufacturing engineers to build test environments, execute manual tests and automate as many new tests as you can. You'll acquire an intimate knowledge of current issues as reported by customer support and how they map to the analytics dashboard. You will be responsible for developing a periodic detailed report of field quality metrics to key stakeholders. The ideal candidate is passionate about quality assurance and a detail-oriented engineer who has strong communication skills. You should also have a passion for building great hardware and software products and excellent customer experience. You will ensure the release of products that inspire our customers to create a 3D digital twin of any size, scale, and complexity. RESPONSIBILITIES: Create and monitor quality dashboards for bug reporting on hardware products in the field. Create additional queries and dashboards to provide data as needed. Work with engineers and project leads to prioritize and triage issues found. Work with Customer Support, Manufacturing, and Engineering to root cause electrical, optical, and firmware issues. Define hardware validation criteria and lead test implementation to measure design quality. Identify and implement automated tools to speed up the process of finding, prioritizing, fixing, and verifying solutions to customer quality issues. Characterize system performance of existing system as well as prototypes Define and deliver data driven reports to broad audiences. REQUIREMENTS: BS in Engineering, or equivalent. 3+ years of experience in product quality. Experience in testing quality for electronic consumer or prosumer products. Ability to debug system-level failures and provide design feedback. Strong experience in using SQL dashboards to monitor field quality. Experience coding in Python or Bash or other scripting, PHP, Java, C/C++ or similar language. Understanding basic manufacturing quality metrics and statistics. Experience reporting progress and results to stakeholders. Comfortable working in Jira and Google Suite. Proven ability to work independently with minimal guidance, and the ability to prioritize and handle multiple tasks.req21-00736

Keywords: CoreTechs, Sunnyvale , Hardware QA, Other , Sunnyvale, California