Senior Field Applications Specialist

Company: Danaher
Location: Sunnyvale
Posted on: July 27, 2022

Job Description:

Wondering what's within Beckman Coulter Diagnostics? Take a closer look.

At first glance, you'll see that for more than 80 years we've been dedicated to advancing and optimizing the laboratory to move science and healthcare forward. Join a team where you can be heard, be supported, and always be yourself. We're building a culture that celebrates backgrounds, experiences, and perspectives of all our associates. Look again and you'll see we are invested in you, providing the opportunity to build a meaningful career, be creative, and try new things with the support you need to be successful.

Beckman Coulter Diagnostics is proud to work alongside a community of six fellow Diagnostics Companies at Danaher. Together, we're working at the pace of change to improve patient lives with diagnostic tools that address the world's biggest health challenges.

The Field Applications Specialist (FAS) is responsible for the validation of new Hematology instrument installations to ensure they meet Beckman Coulter and customer stated requirements. Additionally the FAS is responsible for working directly with the customer Key Operator during validation to reinforce training, and ensure customer staff is properly prepared to use and maintain instrumentation. The FAS is responsible for addressing customer questions and concern regarding instrument operation and assay performance, in accordance with published specifications and regulatory body requirements. The FAS works closely with many cross functional teams including Tech Support, Field Service, Sales, and Customer Training. We are looking to hire an individual from the Bay Area, Sacramento, or Salt Lake City, but are open to other areas for people willing to travel.

Key Responsibilities

* Ensure customer is properly prepared for validation and meeting milestones for established implementation timeline.
* Assesses customer Key Operator performance and knowledge.
* Completes Validations studies on instrumentation including, but not limited to: instrument set-up, calibration, precision studies, and method comparisons.
* Provide both onsite and remote phone support to customers for assay and QC related questions.
* Provides onsite training for proper operation of instrumentation.
* Proactively makes recommendations for future improvements and implements those actions accordingly.
* Works collaboratively across the business to build partnerships with the marketing, service, and sales teams to ensure high customer satisfaction.
* Drives revenue growth through determining assay growth opportunities while working with customers.
* Motivates and engages teammates by asking for their input and listening to their ideas.
* Is viewed as a team player by peers, co-workers and supervisor(s).

Qualifications/Requirements

* Bachelor's degree with a minimum combined experience of 4 years in laboratory / diagnostic instrumentation or other related field.
* Proven excellence in communication, presentation and facilitation skills.
* Ability to influence and collaborate across business functions.
* Advanced understanding of Diagnostics or Healthcare Industry with heavy emphasis on Laboratory Regulatory environment.
* Must be willing to work out home based office.
* Must be willing to travel domestically at least 80% of the time (based on the need of the position).
* Strong proficiency in Microsoft Office (Word, Excel, Powerpoint), EP Evaluator
* Excellent presentation and/or facilitation skills.
* Possess clear, concise and accurate written and verbal communications.
* Good driving record

Desired Characteristics

* Prefer background in Medical Technology and work experience
* Experience in the Diagnostics industry.
* Familiarity with Standard Laboratory Practices, including Quality Control, record keeping, and regulatory requirements (CAP, CLIA, COLA)
* Highly Flexible and self-motivated.
* Entrepreneurial thinking.

When you join us, you'll also be joining Danaher's global organization, where 80,000 people wake up every day determined to help our customers win. As an associate, you'll try new things, work hard, and advance your skills with guidance from dedicated leaders, all with the support of powerful Danaher Business System tools and the stability of a tested organization.

Given the essential job duties of this position, the employee is required to be fully vaccinated against COVID-19 as a condition of employment, subject to reasonable accommodation and applicable law.

Danaher Corporation and all Danaher Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. We value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.

The EEO posters are available here.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us at applyassistance@danaher.com to request accommodation.

If you've ever wondered what's within you, there's no better time to find out.

Keywords: Danaher, Sunnyvale , Senior Field Applications Specialist, Other , Sunnyvale, California