Desktop Support Specialist
Company: KTek Resourcing
Location: Sunnyvale
Posted on: June 22, 2022
Job Description:
job Title :- Deskside EngineerPrevious profiles are not, as per
demand, please check below skill set and share profile
accordingly.1.Desktop Setup.2. Termination - Asset Collection3.
Hardware refresh for Windows & other devices4. Forecasting
(Assessment of availability) of enough hardware inventory to make
sure no work stoppage is there for new PC setup or Tech Refresh
- Complete detailed reports listing requests to technical
assistance, steps taken to resolve them, and the specific
dates/individuals involved Act as the initial point of contact for
all computer and system related concerns from clients or other
employees.
- Assist management in creating training materials pertaining to
computer troubleshooting and usage.
- Organize and file documentation pertaining to warranties and
instructional guides for computer hardware.
- Maintain a working log detailed all required system updates, as
well as the date of completion.
- Attending in-person meetings with clients to analyze,
troubleshoot and diagnose hardware problems.
- Resolve technical issues related to network interruptions
Install and configure computer systems and applications within the
company.Technical knowledge:
- Windows & Mac operating system knowledge Advantage if Linux is
there. Not mandatory
- Good knowledge on rebuilding Mac and Windows
- Good knowledge about basic windows and Mac
Troubleshooting.
- Able to troubleshoot audio video devices.
- Should have knowledge in hosting virtual meetings(1.) To
provide support for on call escalations and doing root cause
analysis of given issue(2.) To independently resolve tickets within
agreed SLA of ticket volume and time(3.) To adhere to quality
standards, regulatory requirements and company policies(4.) Work on
value adding activities such Knowledge base update and management,
Training freshers, coaching analysts(5.) To ensure positive
customer experience and CSAT through First Call Resolution and
minimum rejected resolutions or Reopen Cases.
Keywords: KTek Resourcing, Sunnyvale , Desktop Support Specialist, Other , Sunnyvale, California
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