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Call Center Specialist

Company: Lifetime Roofing & Renovation
Location: Sunnyvale
Posted on: June 19, 2022

Job Description:

Scheduler/ Front Office CoordinatorLifetime roofing and renovation inc. is looking for a dedicated Scheduler/Call Center Representative to join our staff. -We are looking for responsible, people-oriented, and thorough individual who can coordinate appointments for customers, direct calls to proper staff, perform data entre and general clerical work. -

Summary: -Primary duties, setting up appointments with homeowners, answering phones in a professional and courteous manner, and possess strong communication skills. High volume call center experience is desired. -
Task

  • Schedule appointment for customers -
  • Answer telephone calls
  • Return all voicemail and email messages in a professional manner using proper phone and email etiquette
  • Take and relay message
  • Ability to understand and keep to instructions, whether oral or written
  • Assist in other areas when needed
  • Fax or email records
  • Provide information to callers
  • Transfer callers t
  • o correct destination
  • Deal with queries from the customers
  • Effectively manage schedule and daily appointments
  • Thoroughly and accurately enter and update client and patient information into database
  • Perform other duties as assignedEducation and Experience:
    • Data entry skills and experience
    • Knowledge of customer service principles and practices
    • Call Center experience highly desired
    • Customer Service experience preferred -
    • Must be friendly, outgoing, "people oriented
    • Strong Verbal and written communication skills

Keywords: Lifetime Roofing & Renovation, Sunnyvale , Call Center Specialist, Other , Sunnyvale, California

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