Call Center Specialist

Company: Lifetime Roofing & Renovation
Location: Sunnyvale
Posted on: June 19, 2022

Job Description:

Scheduler/ Front Office CoordinatorLifetime roofing and renovation inc. is looking for a dedicated Scheduler/Call Center Representative to join our staff. -We are looking for responsible, people-oriented, and thorough individual who can coordinate appointments for customers, direct calls to proper staff, perform data entre and general clerical work. -

Summary: -Primary duties, setting up appointments with homeowners, answering phones in a professional and courteous manner, and possess strong communication skills. High volume call center experience is desired. -
Task

• Schedule appointment for customers -
• Answer telephone calls
• Return all voicemail and email messages in a professional manner using proper phone and email etiquette
• Take and relay message
• Ability to understand and keep to instructions, whether oral or written
• Assist in other areas when needed
• Fax or email records
• Provide information to callers
• Transfer callers t
• o correct destination
• Deal with queries from the customers
• Effectively manage schedule and daily appointments
• Thoroughly and accurately enter and update client and patient information into database
• Perform other duties as assignedEducation and Experience:
  • Data entry skills and experience
  • Knowledge of customer service principles and practices
  • Call Center experience highly desired
  • Customer Service experience preferred -
  • Must be friendly, outgoing, "people oriented
  • Strong Verbal and written communication skills
    

Keywords: Lifetime Roofing & Renovation, Sunnyvale , Call Center Specialist, Other , Sunnyvale, California