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Process Specialist

Company: HCL Technologies
Location: Sunnyvale
Posted on: June 18, 2022

Job Description:

About the role An experienced process and operations lead responsible for implementing and maintaining a business & technical process management framework, involving process mapping, identifying gap and optimization opportunities in existing processes, and proposing new processes. Min Requirements --- Experience creating, documenting and managing processes for global/large scale operations --- Six Sigma Green Belt Job responsibilities --- Facilitates definition and documentation of process and changes required to run operations --- Interview end-users in business functions to identify potential process improvement and automation candidates --- Capture as-is process flow, including decision points, systems used, effort expended, transaction volumes, whether decision points require human judgement, whether the data is structured or unstructured, the % of exceptions, and the frequency of occurrence --- Work with SMEs to ensure all processes are healthy and develop metrics with reporting lead to measure the KPIs and health of processes 1) Client requirement:In addition to your process specialist responsibilities, you will also be taking care of the below listed items as part of the execution support (i.e. device shipping logistics, lab management).a. Setting up of new devices / SIM's in Moreto lab (US MTV) for team's remote access in line with new / emerging requirements. Here Moreto lab is a special infrastructure that is arranged at the Google MTV office with a setup to host devices for the team in offshore.b. Maintenance of devices / SIM's already installed in Moreto lab (US MTV) in case something malfunctions. c. Facilitate arrangement and shipment of devices / SIMs to India based on request from Google EngOps team. EngOps is the name of the Google team that we support.d. Facilitate arrangement of training for new functionalities / features for team's upskilling to handle similar issues. e. Collaborate with Google stakeholders in formulating new processes applicable for Google (Messages / Dialer) products.

Keywords: HCL Technologies, Sunnyvale , Process Specialist, Other , Sunnyvale, California

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