Senior User Experience Researcher, Consumer

Company: LinkedIn
Location: Sunnyvale
Posted on: May 15, 2022

Job Description:

Company Description

LinkedIn is the world's largest professional network, built to help members of all backgrounds and experiences achieve more in their careers. Our vision is to create economic opportunity for every member of the global workforce. Every day our members use our products to make connections, discover opportunities, build skills and gain insights. We believe amazing things happen when we work together in an environment where everyone feels a true sense of belonging, and that what matters most in a candidate is having the skills needed to succeed. It inspires us to invest in our talent and support career growth. Join us to challenge yourself with work that matters.

Job Description

This role will be based in either San Francisco, Sunnyvale, Chicago, Seattle, New York, or Home Office depending on which location the applicant chosen for the role is currently residing in.

At LinkedIn, we trust each other to do our best work where it works best for us and our teams. This role offers both hybrid or remote work options, meaning you can work from home and commute to a LinkedIn office, depending on what's best for you and when it is important for your team to be together, or this role can be performed remotely in most locations in the country of employment.

LinkedIn's vision is to create economic opportunity for every member of the global workforce.

Our global User Experience Research (UXR) team advances this vision by discovering actionable insights to inform and inspire the design of quality, inclusive products. We're passionate about designing an equal, fair, and accessible platform that's modern, engaging, and responsible.

Our products help professionals all over the world stay connected, informed, and productive. The LinkedIn ecosystem is about more than just job hunting. We create and support active communities and enterprise products around sales, marketing, learning, and recruiting. Our team uses a wide range of research methods across the product development lifecycle. We pride ourselves on the rigor of our work and also encourage experimentation as we connect the dots between user insights, design patterns, and business goals.

Why join the User Experience Research team at LinkedIn?
We have impact. We are strong partners to Design and Product, influencing at every level, from shaping early strategy, to launching new features, to measuring usability.
We are creative. We value and encourage a mixed-method approach to addressing the most important and most human questions facing our teams.
We are inclusive. We insist on centering trust, ethics, justice, and equity in every aspect of our work.
We are supported. We have a dedicated operations team to cover scheduling, vendor onboarding, and more
We thrive on feedback. We're an eclectic and experienced team--some of the best in the industry! We also love to learn with and from each other as we strive to be our best and grow in our careers.
We are a strong team. We enjoy a trusting, open environment and a healthy culture of gratitude---and we have fun together!

We're looking for Researchers to join our team of critical thinkers and curious minds, to work with us in partnership and collaboration with product design, content design, product management, engineering, marketing, market research, and data science. Building products for the world's workforce takes a bold, diverse, empowered team - come be a part of ours.

Learn more about our community at design.linkedin.com

#LinkedInDesign

Responsibilities

Partner with design, product, and marketing colleagues to understand business needs, and design appropriate research studies to generate user-focused insights.
Design and conduct user research studies, including surveys, in-depth interviews, field studies, focus groups, and concept/prototype testing.
Foster collaboration with designers, product managers, marketers and sales to translate insights into actionable recommendations that inform innovation and execution.
Work in partnership with other researchers and organizations within LinkedIn (e.g., data analytics) to create comprehensive and coordinated research strategies that triangulate data from different sources/methods to develop recommendations.
Deliver compelling research findings with clear recommendations.

Qualifications

Basic Qualifications
5+ years of experience in user or design research.
Degree in Psychology, Cognitive Science, Human Factors, Anthropology, Human-Computer Interaction, Design, a related field - or equivalent experience.

Preferred Qualifications

Experience consulting with stakeholders to define and drive medium to large-scale projects per quarter that have some degree of ambiguity or complexity; Can take business objectives and user needs, and turn them into a research program.
Demonstrates ability to sit down directly with stakeholders, and consult/probe/challenge as necessary to put together a coherent research brief, scoping for both business and user needs. Has an understanding of business area priorities, can articulate product strategy and how it relates to what we know about our customers - and can advocate for what we don't.
Experience executing research that demonstrates a solid understanding of user-centered product development, research methods, user data analysis, and UX principles.
Ability to lead scoping of research, and prioritize based on alignment/impact of project with adjacent projects on the user experience.
Demonstrates knowledge of a range of common user experience research methods; Understands which method/s to use according to different needs, and how to combine them, including secondary research (e.g. literature reviews).
Experience in both Quant and Qual methods, knowing how to sequence research accordingly to build a body of insights; Can innovate as needed.
Highly skilled in synthesis. Can take multiple inputs from related studies, and describe what the patterns are that emerge over the longer term, or from multiple rounds of research.
Effectively tells a compelling, polished story in engaging or creative ways, through a variety of formats.
Effectively identifies, advocates for and initiates opportunities to bring efforts together - and delivers research that addresses multiple objectives across more than one team.
Evangelizes the purpose and value of UXR within the product development lifecycle - and gets wide buy-in for the customer insights and perspective they are providing.
Capable of thinking globally and at scale - including considering all the partner teams they might need input from to answer a question; Effectively negotiates user, technical and business needs, while delivering consistently high quality, impactful research.

LinkedIn is committed to fair and equitable compensation practices.

As required by C.R.S.
8-5-201(2): (Colorado only) The minimum pay for this role is $108,000.00. Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.

The total compensation package for this position may also include annual performance bonus, stock and benefits. For additional information, visit: https://careers.linkedin.com/benefits

Additional Information

Equal Opportunity Statement

LinkedIn is committed to diversity in its workforce and is proud to be an equal opportunity employer. LinkedIn considers qualified applicants without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, marital status, pregnancy, sex, gender expression or identity, sexual orientation, citizenship, or any other legally protected class. LinkedIn is an Affirmative Action and Equal Opportunity Employer as described in our equal opportunity statement here: https://lnkd.in/equalemploymentopportunity2017. Please reference the following information for more information: https://legal.linkedin.com/content/dam/legal/LinkedIn_EEO_Statement_2020.pdf. Please reference the following information for more information: https://www.eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf and https://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf for more information.

LinkedIn is committed to offering an inclusive and accessible experience for all job seekers, including individuals with disabilities. Our goal is to foster an inclusive and accessible workplace where everyone has the opportunity to be successful.

If you need a reasonable accommodation to search for a job opening, apply for a position, or participate in the interview process, connect with us at accommodations@linkedin.com and describe the specific accommodation requested for a disability-related limitation.

Reasonable accommodations are modifications or adjustments to the application or hiring process that would enable you to fully participate in that process. Examples of reasonable accommodations include but are not limited to:
Documents in alternate formats or read aloud to you
Having interviews in an accessible location
Being accompanied by a service dog
Having a sign language interpreter present for the interview

A request for an accommodation will be responded to within three business days. However, non-disability related requests, such as following up on an application, will not receive a response.

LinkedIn will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by LinkedIn, or (c) consistent with LinkedIn's legal duty to furnish information.

San Francisco Fair Chance Ordinance

Pursuant to the San Francisco Fair Chance Ordinance, LinkedIn will consider for employment qualified applicants with arrest and conviction records.

Pay Transparency Policy Statement

As a federal contractor, LinkedIn follows the Pay Transparency and non-discrimination provisions described at this link: https://lnkd.in/paytransparency.

Global Data Privacy Notice for Job Candidates

Please follow this link to access the document that provides transparency around the way in which LinkedIn handles personal data of employees and job applicants: https://legal.linkedin.com/candidate-portal.

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