Associate Service Center Support Specialist
Company: Bayone Solutions
Location: Sunnyvale
Posted on: May 9, 2022
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Job Description:
Job Description Functional Title: Associate Service Center
Support Specialist PAY: $18.00-$24.50 per hour 1st Shift: 40 hours
per week Shift: 8 AM until 5 PM - Monday-Friday Contract: Long term
contract role - ongoing NO 1099 OR CORP TO CORP FOR THIS CONTRACT
POSITION. NO RELOCATION ASSISTANCE OFFERED. Job Requirements Scope
Serves as the primary Associate contact in an inbound request /
Human Resources (HR) service center environment. Utilizes knowledge
base and case management software tools to assist Associates in
completing their human resource transactions and in assisting with
responding to general Associate questions all in accordance with
established service center targets and standards. Position
Responsibilities Responds accurately and timely to Associate
questions and inquiries about Associate programs, Human Resources
policies and procedures. Provides assistance to associates in
navigating Human Resources administrative processes. Assists
Associates in providing appropriate documentation and paperwork as
required per the applicable processes. Interacts with Associates
via telephone, e-mail and electronic transmissions to answer
questions and provide assistance in the completion of human
resource transactions. Utilizes knowledge base informational
software to answer Associate inquiries. Inputs in-coming questions
and details (topics, outcomes) into a Case Management software
system to be used to track the service center usage and areas that
need additional information published within Plant Spartanburg.
Inputs, updates, and/or retrieves information from various human
resource processes to develop process efficiencies. Alerts the
service center supervisor or lead associate when there is confusion
or absence of information in the knowledge base to answer
particular associate questions. Routes calls and follows up on
closure to appropriate staff and/or subject matter expert if the
question cannot be closed by the HR service center. Performs all
work in accordance with established service center targets and
standards. Initiates status reports to the service center
supervisor or lead associate when delays occur in responding to
inquiries. Works with subject matter experts and responds back to
Associates with final answer. Assists in training Associate Service
Center staff, as necessary. Performs other duties as assigned by
Operations supervisor. Position Competencies Education: BS degree
in Business or other applicable field of study or the equivalent
work experience in a Payroll/Human Resources role. Experience 3+
years of experience in a customer service role. 3+ years using and
learning various computer software and systems. 3+ Human Resources
process experience; payroll, benefits, etc. Basic knowledge of
general Human Resources practices. Advanced communication skills
both written and verbal as proven through work experience. Advanced
Computer skills in MS Excel, MS Word, MS PowerPoint and proven
ability to learn new systems as proven through work experience
(i.e. Service Center Knowledge Base and Case Management systems).
Ability to handle a high volume of Associate calls daily while
maintaining a positive Associate service attitude. Ability to work
in a highly structured, measurement-oriented environment. Ability
to manage through difficult and highly emotional situations as
proven through previous work experience. Ability to manage
confidential information as proven through prior work experience.
Ability to work flexible hours is required including evening and
weekend shifts. #CBby Jobble
Keywords: Bayone Solutions, Sunnyvale , Associate Service Center Support Specialist, Other , Sunnyvale, California
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