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Onsite Support Specialist

Company: Hays
Location: Sunnyvale
Posted on: January 16, 2022

Job Description:

The end client is unable to sponsor or transfer visas for this position; all parties authorized to work in the US without sponsorship are encouraged to apply.

Our Client is seeking a Onsite Support Specialist in Sunnyvale, CA.

Role Description

- Friday, Sat, Sun & Monday: 10 hour days for 40 hours. No night work expected so it will be during the day.
- Maintains, analyzes, troubleshoots, and repairs computer systems, hardware and computer peripherals.
- Documents, maintains, upgrades or replaces hardware and software systems.
- Supports and maintains user account information including rights, security and systems groups.
- Install, upgrade, support and troubleshoot 10, Windows 7 and Microsoft Office, Apple, Mac, iPhones, iPads, and any other authorized desktop applications
- Install, upgrade, support and troubleshoot printers, computer hardware and any other authorized peripheral equipment
- Perform general preventative maintenance tasks on computers, laptops, printers and any other authorized peripheral equipment, etc.
- Performs work in compliance within specified warranty requirements
- Returns defective equipment/parts to maintenance inventory, documents customer repairs, maintains and restocks assigned parts inventory to insure proper spare parts levels
- Responsible for monitoring, operating, managing, troubleshooting and restoring to service any personal computers (PC), notebooks or any other equipment that has authorized access to the network.
- Dealing with hardware and application support queries and issues reported to the support desk and escalated to the Desktop Support team
- Provide user data and application recovery and use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software
- Works with vendor support contacts to resolve technical issues within the desktop environment
- Escalate issues and involve experts wherever required in order to resolve issues as quickly as possible
- Routine or as requested health check of IT systems for printers, copiers, fax machines, scanners, and video conference equipment and providing reports as needed.
- Provide training end users on how to operate the equipment as requested

Skills & Requirements

- 2-4+ years of experience in the field working as an IT Support Specialist or in a related area.
- Familiar with a variety of the fields' concepts, practices, and procedures.
- Relies on experience and judgment to plan and accomplish goals. Performs a variety of complicated tasks.
- Excellent technical knowledge of PC's and desktop hardware.
- Able to operate effectively in a team environment with both technical and nontechnical team members
- Self-confidence in your analytical and problem-solving skills + good communication (both verbal and written) skills
- Planning, organizing skills + good administration management skills
Desired:
- Microsoft Certified Technology Specialist essential, A+, or similar certifications

Why Hays?

You will be working with a professional recruiter who has intimate knowledge of the Information Technology industry and market trends . Your Hays recruiter will lead you through a thorough screening process in order to understand your skills, experience, needs, and drivers. You will also get support on resume writing, interview tips, and career planning, so when there's a position you really want, you're fully prepared to get it.

Additionally, this position is a contract role where Hays offers you the opportunity to enroll in full medical, dental or vision benefits.

- Medical
- Dental
- Vision
- 401K
- Life Insurance ($20,000 benefit)

Nervous about an upcoming interview? Unsure how to write a new resume?

Visit the Hays Career Advice section to learn top tips to help you stand out from the crowd when job hunting.

Hays is an Equal Opportunity Employer.

Drug testing may be required; please contact a recruiter for more information.
#1131709by Jobble

Keywords: Hays, Sunnyvale , Onsite Support Specialist, Other , Sunnyvale, California

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