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Director, Product Data Operations, AI

Company: Facebook
Location: Sunnyvale
Posted on: June 12, 2021

Job Description:

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Product Support Operations (PSO) plays a critical role in the product lifecycle at Facebook, from ideation, to development, launch, growth, help, and support. The team partners closely with product, engineering, data science and global ops teams to improve the user experience and ensure that every product experience is safe, reliable, and supported at scale. Facebook is looking for an experienced leader to lead Data Operations within Product Support Operations. Our team is responsible for building the next generation of Facebook's products and foundational technology through data operations supporting products and platform solutions within Facebook's AI, Facebook Reality Labs and signals based labeling for Ads & Business Products. These data operations include operations supporting labeling for machine learning, data annotation for product development, data collection for new hardware development and experiments for the future. This individual will assume global leadership responsibilities in developing a leadership team of managers and enabling our global team of project managers to execute on ambitious operational and product delivery goals. This leader will drive cross-functional partnerships with product, engineering, and operations to improve product development, efficiency and scalability of our operations. Candidates will have strong judgment and a passion for improving the product experience for our global community of 3+ billion. Vision, flexibility, operational rigor and the ability to lead through change are essential.

Director, Product Data Operations, AI Responsibilities

  • Set vision and strategy for the operational team supporting a rapidly growing suite of products for our global community

Provide strong and visionary leadership to your teams, enhance and develop a strong team culture of trust and commitment to impact in how we support our community, defining north star for world class data operations

Drive execution of an evolving operating model to mature our operational performance measurement, systems and processes

Rigorously set and measures operational metrics and outcomes, and continually improves processes through industry-leading methods. Drive accountability by ensuring high quality operational performance, workflow health, and insights to feed product development. Identify and anticipate trends and develop solutions to optimize team workflows and introduce new workflows to improve efficiency

Lead cross-functionally and influence strategic direction of the company data operations for AI, FRL and ABP by working with stakeholders including, but not limited to product & engineering, data science, policy, systems and tooling platforms, scaled operations, communication and finance

Manage and drive innovation to advance the company's AI charter, influencing our product & engineering partners by advancing the Data Operations role in company AI fairness and transparency efforts, advancing Global Operations role with new data operations practices and procedures

Partner with global ops leadership, HR, learning & development & recruiting to develop and execute on a holistic people strategy to attract, retain and develop top talent. Role model leadership best practices

Minimum Qualifications

  • Proven track record of leadership with 15+ years experience in corporate, product, or data/AI operations

10+ years of people management experience, including 5+ years experience managing managers and a global team

Bachelors degree

Preferred Qualifications

  • Experience managing multi-country operations, including managing leaders and managing remotely across regions

Experience working with scaled operations and vendor partners and/or similar BPO function to collaborate and deliver success through shared goals

Proven track record of attracting, scaling and developing high performing teams

Experience working across large matrixed organizations

Cross-functional leadership and relationship working with all levels of management, particularly senior executives and product/engineering leadership

Strategic thinker with proven track record of transforming operations through continuous improvement & innovation

MS or MBA preferred


About the Facebook company

Facebook's mission is to give people the power to build community and bring the world closer together. Through our family of apps and services, we're building a different kind of company that connects billions of people around the world, gives them ways to share what matters most to them, and helps bring people closer together. Whether we're creating new products or helping a small business expand its reach, people at Facebook are builders at heart. Our global teams are constantly iterating, solving problems, and working together to empower people around the world to build community and connect in meaningful ways. Together, we can help people build stronger communities - we're just getting started.

Facebook is committed to providing reasonable support (called accommodations) in our recruiting processes for candidates with disabilities, long term conditions, mental health conditions or who are neurodivergent, and to candidates with sincerely held religious beliefs or requiring pregnancy related support. If you need support, please reach out to

Keywords: Facebook, Sunnyvale , Director, Product Data Operations, AI, Other , Sunnyvale, California

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