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Senior Product Manager-Marketplace Returns

Company: Wal-Mart
Location: Sunnyvale
Posted on: June 12, 2021

Job Description:

Position Summary...

What you'll do...

About Walmart

At Walmart, we help people save money so they can live better. This mission serves as the foundation for every decision we make, from responsible sourcing to sustainability-and everything in between. As a Walmart associate, you will play an integral role in shaping the future of retail, tech, merchandising, finance and hundreds of other industries-all while affecting the lives of millions of customers all over the world. Here, your work makes an impact every day. What are you waiting for?

Walmart, Inc. is an Equal Opportunity Employer - By Choice. We believe we are best equipped to help our associates, customers and the communities we serve live better when we really know them. That means understanding, respecting and valuing diversity - unique styles, experiences, identities, ideas and opinions - while being inclusive of all people.

About the Job

Walmart U.S. eCommerce is looking for a strong senior product manager to join the Enterprise Returns product team to execute the product strategy, vision and roadmap for Marketplace returns experience and deliver omni-channel solutions that delight our customers and sellers and boost NPS.

This senior product managers will utilize data, analytics, customer and seller surveys to create returns product solutions for our Marketplace customers while incorporating requirements from internal stakeholders (Logistics, Customer Care, Operations & Finance and Returns Experience) and third-party sellers. This senior product manager will also lead the product effort for complex, cross-functional, and highly visible strategic return initiatives.

This returns experience senior product manager will be skilled at engaging and communicating to senior leaders across multiple domains, as well as dive deep into details when needed to define solutions. The breadth of engagement for this role functionally spans product management and engineering, marketplace business, strategy, supply chain, retail merchandising, marketing, customer and store operations & analytics.

This position reports to the Group Senior product manager for Returns Experience of Walmart U.S. eCommerce.

Job Responsibilities:

  • Drive the product strategy and roadmap for key returns initiatives for Walmart Marketplace customers and third-party sellers that boost NPS.
  • Deploy analytical methods, tools and resources to identify areas of opportunity for customer returns, including cost savings for customers and sellers.
  • Drive transformational initiatives to achieve major financial goals and KPIs. Build sustainable products for third-party sellers to support Walmart Marketplace growth and make it easier for them to process customer returns.
  • Manage applicable system solutions for returns and ensure end to end ownership of solutions by working with relevant cross-functional groups.
  • Partner with the product teams in retail and stores to incorporate customer feedback into product development and improvement.
  • Work cross-functionally across multiple locations so communication, collaboration, and organization are key to your success.
  • Be the customer: Gain a deep understanding of how to connect with and develop amazing experiences for customers/sellers

Preferred Qualifications

  • Bachelor's degree required, business, or engineering preferred. MBA from top business school preferred.
  • 3+ years of experience in product management, business consulting, supply chain or related field
  • Product experience driving product vision and roadmap with a track record of leading teams to deploy innovative solutions that deliver measurable results at scale.
  • Knowledge of technical solutions used in e-commerce space and familiarity with system architecture, API's and data science.
  • Understanding of agile methodology, reverse logistics systems and customer care tools and interactions.
  • Experience in an online marketplace.
  • Experience in leading cross functional teams to solve complex business problems and deploy innovative solutions
  • Excellent written and verbal communication skills with ability to champion product solutions throughout the organization

Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Bachelor's degree in Business Administration, Computer Science, Engineering, Communications, or related field and 2 years' experience in product management, project management, management consulting, retail or eCommerce business functions, or related field OR 4 years' experience in project management, management consulting, retail or eCommerce business functions, or related fields.

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Consulting and advising business partners utilizing detailed analysis, Gathering, identifying, defining, and communicating requirements., Leading product or solution development

Masters: Business Administration, Masters: Computer Science, Masters: Engineering General

About Walmart

At Walmart, we help people save money so they can live better. This mission serves as the foundation for every decision we make, from responsible sourcing to sustainability-and everything in between. As a Walmart associate, you will play an integral role in shaping the future of retail, tech, merchandising, finance and hundreds of other industries-all while affecting the lives of millions of customers all over the world. Here, your work makes an impact every day. What are you waiting for?

Walmart, Inc. is an Equal Opportunity Employer - By Choice. We believe we are best equipped to help our associates, customers and the communities we serve live better when we really know them. That means understanding, respecting and valuing diversity - unique styles, experiences, identities, ideas and opinions - while being inclusive of all people.

Hello, Silicon Valley

You don't have to choose between your career and your lifestyle in Silicon Valley. Here, you can have both.

Discover Silicon Valley

  • Beauty

Filoli Gardens, Woodside

View an art exhibit, take a nature hike, explore the historic Filoli House, or take a class at this gorgeous 654-acre property.

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SFMOMA

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Computer History Museum

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The Dish

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  • Explore

Golden Gate Park, SF

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The Tech Museum

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Santana Row - San Jose

Stylish boutiques, world-class shopping, and delectable cuisine = a San Jose shopping trifecta.

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Pacifica State Beach

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Golden Gate Cemetery

This national cemetery comprises 161 acres dedicated to all the members of the armed forces who served our country.

All the benefits you need for you and your family

  • Multiple health plan options, including vision & dental plans for you & dependents
  • Financial benefits including 401(k), stock purchase plans, life insurance and more
  • Associate discounts in-store and online
  • Education assistance for Associate and dependents
  • Parental Leave
  • Pay during military service
  • Paid Time off - to include vacation, sick, parental
  • Short-term and long-term disability for when you can't work because of injury, illness, or childbirth

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific plan or program terms. For information about benefits and eligibility, see One.Walmart.com/Benefits.

Frequently asked questions

  • On average, how long does it take to fill out an application?

On average, it takes 45-60 minutes to complete your application for the first time. Subsequent applications will take less time to apply as our system saves some of your application information. Please note that some positions require the completion of assessments in order to receive consideration for that role. Those would take additional time.

  • Can I change my application after submitting?

No, you cannot change your application after submitting, so please make sure that everything is finalized before you hit the submit button.

  • How do you protect my personal information?

Processing of information on paper is minimal, and Walmart processes application information using an applicant tracking system (ATS). Access to the data within the ATS is restricted to authorized personnel, and the system itself is held to high security standards by Walmart.

  • What are the recommended Internet Browsers for applying for open roles?
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Keywords: Wal-Mart, Sunnyvale , Senior Product Manager-Marketplace Returns, Other , Sunnyvale, California

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