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Home Health & Hospice Director of Operations

Company: Pathways Home Health & Hospice
Location: Sunnyvale
Posted on: June 10, 2021

Job Description:

For over 40 years Pathways has been a Bay Area pioneer, leader and innovator in Hospice, Home Health, Palliative Care, and Care Management services. We provide care at home or in settings such as assisted living, a nursing home, or the hospital. We have offices in Sunnyvale, South San Francisco, and Oakland. Patients and their families know us for our personalized, high quality care, delivered with empathy, kindness, and respect.


Title: Home Health & Hospice Director of Operations

Office Location: Sunnyvale

Schedule: Full Time


  • Provides direction and support to employees to deliver quality services with a focus on organizational success.
  • Adheres to the Corporate Compliance Program, including confidentiality of HIPAA protected health information. Maintains confidentiality of patient information.
  • Creates an "expectation of excellence" and manages performance of direct reports to maximize the value of employee' contributions towards organizational success.
  • Provides direction and support to employees to deliver quality services with a focus on organizational success.
  • Supports and promotes department, branch and organization decisions.
  • Participates in the development and implementation of short-term (quarterly) and long-term (annually) strategic plans that support quarterly business plans developed at the branch and supported by the organization. Responsible for the revision of goals and plans per quarter as agreed upon with the Vice President, Regional Operations.
  • Responsible for successful financial operation of the branch. Participates in the development of operating budget; responsible for annual budget; P&L management; A/R and billing issues. Reviews statistical and financial reports and develops plans and revises, as needed to meet or exceed financial goals.
  • Responsible for bi-monthly review and follow-up on A/R, out>120 days, as well as on-going communication with Regional Vice President (RVP) and reimbursement department.
  • Responsible for management of KPIs, SHP/CMS quality improvement indicators, HHRG/Case mix weight.
  • Responsible for obtaining accurate annual market studies and submitting appropriate recommendations for bill and pay rate changes.
  • Responsible for business growth, including sales and marketing strategies for obtaining revenue goals to meet required number of face-to-face sales calls every week as indicated by the RVP.
  • Maintains complete and accurate information on referral sources and establishes appropriate call frequencies for referral sources.
  • Responsible to assure excellent customer service to patients, referral sources and others. Works with Director, Business Development to establish account lists of current referral sources as well as potential sources.
  • Ensures the branch's compliance with governmental standards and regulations for licensure and certification. Serves as an ex-officio member of the Quality Assurance and Performance Improvement (QAPI).
  • Responsible for assuring compliance with organization's accrediting body standards, P&P, Federal, State County rules and regulations.
  • Responsible for quarterly branch review, including the assessment of branch performance and branch opportunity.
  • Responsible to lead employee meetings to assure good communication with branch staff about marketing opportunities, referral, conversion rates, patient census, discharges, A/R, recruitment, advertising, etc. Meeting minutes kept in branch.
  • Interacts with and seeks assistance of the organization to benefit business activity within branches. Acts as a liaison between branch and the organization, as necessary.
  • Participates in case conferences, summary reports, quarterly record review, annual program review and in-services or special case orientations.


  • Must have obtained an undergraduate degree.
  • One-year minimum experience in operations and finance.
  • Thorough knowledge and understanding of legal and regulatory requirements of home care, hospice and palliative care, continuous improvement methodology in a healthcare environment, healthcare economics, and healthcare policy.
  • Must possess sound judgment, effective organizational, and prioritization and follow through skills, detail, and accuracy.

Excellent interpersonal and contemporary management and leadership skills.

  • Excellent communication skills - written and verbal.
  • Excellent interpersonal and contemporary management and leadership skills.
  • Computer literate with skills in Microsoft office (Outlook/Word/Excel).
  • Ability to travel to corporate office; overnight stays may be necessary.


  • Bachelor's Degree in nursing.
  • Three years management in health related field or hospice/home health.
  • Knowledge of home care and hospice reimbursement requirements.

Keywords: Pathways Home Health & Hospice, Sunnyvale , Home Health & Hospice Director of Operations, Other , Sunnyvale, California

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