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Senior Manager, Platform Product Management

Company: Equinix, Inc.
Location: Sunnyvale
Posted on: June 10, 2021

Job Description:

Senior Manager, Platform Product Management

Equinix is the world's digital infrastructure company, operating 210 data centers across the globe and providing interconnections to all the key clouds and networks. Businesses need one place to simplify and bring together fragmented, complex infrastructure that spans private and public cloud environments. Our global platform allows customers to place infrastructure wherever they need it and connect it to everything they need to succeed.

At Equinix, we help the world's digital leaders scale with agility, speed the launch of digital services, deliver world-class experiences, and transform people's lives. Our culture is based on collaboration and the growth and development of our teams.

We hire hardworking people who thrive on solving challenging problems and give them opportunities to hone new skills, and try new approaches, as we grow our product portfolio with new software and network architecture solutions. We embrace diversity in thought and contribution and are committed to providing an equitable work environment that is foundational to our core values as a company and is vital to our success.

As the infrastructure provider that is powering the digital transformation for world's top enterprises, Equinix is transforming to be the digital infrastructure leader globally. As part of this transformation, we are building a modern platform with world-class digital experience (DX) for the end to end journey of our direct customers and channel partners. We are looking to strengthen our DX product management leadership with a proven leader who can lead a team of world-class product managers in Digital Experience organization to deliver modern software-based digital experience for our customers and channel partners.

Responsibilities

Product Management Leadership

  • Lead a team of product managers tasked with delivering a world-class online digital experience and APIs

  • Execute on Digital Experience Vision and strategy including unification of portal experiences

  • Drive strategy and execution to deliver modern digital experience for customer's end-to-end journey including prospect-to-trial, trial-to-subscription, renewals, quote-to-cash, fulfillment, support-to-resolution

  • Drive API strategy and execution for digital experience

  • Be the product owner for the primary customer portal - Equinix Customer Portal (ECP). Bring thought leadership in modern digital experiences for customer portal. Direct the global Equinix Customer Portal (ECP) roadmap for priority, focus and themes in order to consolidate multiple customer-facing portals into a unified experience

  • Be comfortable and effective in working in a fast-paced, collaborative, matrixed environment, and work closely with customers, partners, and internal stakeholders to craft a compelling product roadmap

  • Develop and maintain relationships with the larger Product Management team to influence and optimize digital experiences suitable for customer segments and product categories

  • Manage and influence cross-functional stakeholders to align priorities while balancing the DX strategic direction setting go to market timelines and effectively managing expectations

  • Bring strategic mindset in evaluating and prioritizing competing requirements including features, bugs, enabler work, and tech debt; working regularly with the scrum leads to refine and add detail where needed

  • Work with core product managers, business functional teams and platform engineering team to define deliverables for any given release within the product development lifecycle

  • Work with Reporting/Analytics teams to define meaningful metrics for gaining insights into user behavior and business impact

  • Work closely with Engineering and UI/UX partners to effectively execute on deliverables

Team Leadership

  • Motivate and excite the Product Team towards a vision of a unified Equinix portal experience and provide strategic direction towards the digital experience vision

  • Lead the product management function including planning, initiative development, and deployment

  • Be accountable for the performance and results of direct reports, teams, and area of responsibility

  • Define succession plan and people development strategy

  • Effectively lead regular and annual performance management for team and equitably allocate rewards for direct reports

  • Proactively drive talent development, including quarterly conversations, career pathways conversations and individual development/growth plans

  • Be a model for Equinix Culture and Values

  • Foster and promote high engagement, performance and collaboration while providing strategic direction across several local & remote teams

  • Build and maintain healthy relationships at all levels of the organization - evangelizing the team, aligning on common goals, and creating a shared vision

Qualifications

  • 15+ years of experience in a software product management role

  • At least 5 years of experience leading product management teams

  • Bachelor's Degree required. Master's Degree of Business Administration preferred

  • Experience with developing software services based digital platform in an enterprise environment

  • Experience in product management of a SaaS and or cloud-based software products

  • Experience developing a personalized user experience based on user's behavior expectations

  • Strategic thinking with a clear understanding of levers that drive modern SAAS based digital experience

  • Experience managing a global team, which encompasses working in Europe, APAC and AMER time zones

  • Knowledge of processes and digital experience for Quote to cash, trials, subscription, billing and support

  • Must be comfortable collaborating with engineering on solving problems

  • Ability to work cross-functionally with multiple stakeholders and bring out the best in the team

  • Have a "get it done" mindset and bring creativity and strategic thought every day

  • Significant experience in presentations to internal and external executives

  • Understanding of datacenter, cloud, network and interconnection products and services will be useful but not required

Equinix is an equal opportunity employer. All applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with disability.

Keywords: Equinix, Inc., Sunnyvale , Senior Manager, Platform Product Management, Other , Sunnyvale, California

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