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Finance Program Manager, Business Process Outsourcing

Company: Google Inc.
Location: Sunnyvale
Posted on: June 8, 2021

Job Description:

Minimum qualifications:

  • Bachelor's degree or equivalent practical experience.
  • 10 years of experience in vendor management, business process outsourcing, contact center operations, and managing BPO operations across multiple suppliers and geographies in the technology space.

Preferred qualifications:

  • MBA degree.
  • Ability to understand and communicate big picture objectives while being detail oriented and thorough on assignments.
  • Leadership skills, ability to take ownership of projects, set objectives, drive to results and influence without authority.
  • Excellent communication and presentation skills.

About the job

The Finance Operations team manages Google's cash transactions on a global basis and ensures that Google's incoming and outgoing cash processes are controlled, effective and efficient. As a member of this team, you'll find innovative ways to manage our complex set of transactions. You thrive on making processes more efficient and scalable, you work to ensure the highest level of quality of our operations and you proactively minimize operational risk. Externally, you collaborate with our outsourcing partners and internally, you collaborate across the five areas of the Financial Operations team: Global Revenue Operations, Procure to Pay, Electronic Payment Services, Business Process Outsourcing, and Payroll.

As a Business Process Outsourcing (BPO) partner manager, you will lead Google's engagement with professional services firms, for strategic initiatives, and management of service delivery. You can effectively influence at all levels with or without authority, interacting directly with both Googler and vendor leadership teams. Googlers depend on your ability to manage end to end operations including partner performance and output management, while maintaining perspective on the broader relationships.

As a Program Manager, you will be a part of our Partner Performance and Governance team. Your job will be to manage BPO partners performance and improve end to end processes for the finance organization. You will be managing metrics and performing QBRs to ensure partner success. You will also be structuring projects with your stakeholders, define project goals and risks to execution, design new business processes, including clearly communicating status, risks, and remediation plans to executive stakeholders.

The name Google came from "googol," a mathematical term for the number 1 followed by 100 zeros. And nobody at Google loves big numbers like the Finance team when providing in depth analysis on all manner of strategic decisions across Google products. From developing forward-thinking analysis to generating management reports to scaling our automated financial processes, the Finance organization is an important partner and advisor to the business.


  • Use data and insights thoughtfully - incorporate the right data to illuminate the problem(s), build understanding and insights, and inform decision making.
  • Identify continuous process improvements required to keep the organization operating efficiently and effectively as it scales.
  • Recommend, implement, and lead projects of varying scope, with little or no direction, leveraging internal groups and resources as needed. Create compelling business requirements, project trackers, presentation decks, and other supporting material.
  • Working closely with multiple business functions to influence strategic agendas and operationalize initiatives.

Keywords: Google Inc., Sunnyvale , Finance Program Manager, Business Process Outsourcing, Other , Sunnyvale, California

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