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Front Desk Agent

Company: Radisson Hotel Group
Location: Sunnyvale
Posted on: June 6, 2021

Job Description:

With eight individual brands and more than 1,500 hotels internationally, Radisson Hotel Group Americas is one of the largest, most dynamic hotel groups in the world. Our portfolio includes Radisson Collection, Radisson Individuals, Radisson Blu, Radisson, Radisson RED, Park Plaza, Park Inn by Radisson and Country Inn & Suites by Radisson.

At the heart of Radisson Hotel Group is our brand promise, Every Moment Matters. More than our signature, it is simply how we do business and who awe are at the core. We strive to provided a meaningful employment experience with a focus on developing our team's talents because we believe our people are the center of our success. Your next opportunity starts here. Join a team of moment makers today!

Radisson Hotel Sunnyvale - Silicon Valley

1300 Chesapeake Terrace

Sunnyvale, CA 94089

We are seeking energetic and detail oriented Front Desk Agents to join our hotel's Front Desk team. Compensation range starts at $18.00 per hour for morning and evening shifts, based upon experience and interview criteria, with benefits and potential for growth into Supervisor role. Night Auditors start at $20.00 per hour. Front Desk Agents are an essential part of our Front Desk team. In addition to checking guests in and out of our hotel, Front Desk Agents provide exceptional service, answer questions about the area and our hotel both in person and over the phone, and manage the overall experience for our guests from a warm welcome to fond farewell.

What We Provide:

  • Access to our company health, dental, and vision benefits
  • 401k program
  • Hotel employee discounts across the US
  • Incentive programs

Responsibilities:

  • Greeting and engaging all guests while taking personal action to accommodate their individual needs
  • Creates an endless energetic environment for our guests and team members
  • Reviews all guest reservations and plans their accommodation accordingly
  • Processes financial transactions and arranges special billing needs when necessary
  • Keeps current on activities, events, and meetings occurring throughout the hotel and in the local area
  • Manages all guest concerns or requests diligently and without hesitation
  • Follows up on all guest requests
  • Personally chauffeuring guests to and from various locations in the immediate area using the hotel shuttle
  • Curates the lobby area to ensure amenities are clean, arranged, and replenished
  • Communicates effectively with all hotel departments to guarantee a seamless guest experience
  • Prepares daily logs summarizing communications for management and other shifts
  • Responsible for answering and fielding all calls to the hotel, both internal and external
  • Maintains the confidentiality and respect of our Silicon Valley business patrons
  • Takes action to assist Supervisors, Managers, and Executive Team Members with additional tasks whenever needed

Requirements:

  • Strong computer skills
  • Ideal candidate will have a minimum of 1 to 2 years of hotel experience or in a similar customer focused environment
  • Must have a valid driver's license and be able to successfully pass a driving record check
  • Experience with Opera property management system is preferred but not required
  • Strong verbal, written and interpersonal skills
  • Strong attention to detail
  • Commitment to exceptional service in any situation
  • Ability to maintain a positive and professional attitude when handling all situations
  • Adhere to the policies and procedures of the hotel
  • Ability to work a flexible schedule including holidays and weekends

Physical Requirements:

  • Occasional lifting of up to 50 pounds
  • Ability to stand for long periods of time
  • Ability to hear with 100% accuracy with correction
  • Ability to stand and exert well paced mobility for an eight (8) hour shift
  • Ability to lift, pull, push up to 70 pounds on an ongoing basis
  • Must be able to squat, bend, kneel and twist on an ongoing basis

We are an equal opportunity and affirmative action employer and make employment decisions without regard to age, race, religion, national origin, gender, sexual orientation, gender identity, disability, veteran status, genetic information or other protected class. Background checks are also required before employment begins.

Visa Requirements: We participate in E-Verify and all candidates must be in possession of identification providing authorization to work in the United States as defined in the Immigration Reform and Control Act of 1968 (IRCA). This position does not offer sponsorship of Work Visas.

Keywords: Radisson Hotel Group, Sunnyvale , Front Desk Agent, Other , Sunnyvale, California

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