Microsoft is on a mission to empower every person and every
organization on the planet to achieve more. Our culture is centered
on embracing a growth mindset, a theme of inspiring excellence, and
encouraging teams and leaders to bring their best each day. Growth
mindset encourages each of us to lean in and learn what matters
most to our customers, to create the foundational knowledge that
enables us to make customer-first decisions in everything we do. In
doing so, we create life-changing innovations that impact billions
of lives around the world. You can help us achieve our mission.
Are you insatiably curious? Do you embrace uncertainty, take
risks, and learn quickly from your mistakes? Do you collaborate
well with others, knowing that better solutions come from working
together? Do you stand in awe of what humans dare to achieve, and
are you motivated every day to empower others to achieve more
through technology and innovation? Are you ready to join the team
that is at the leading edge of Innovation at Microsoft?
As a Business Applications Global Black Belt Technical
Specialist, you will be a senior technical sales leader within our
enterprise sales organization working with our most important
customers. Your key objective is to leverage Challenger and
Value-Based selling principles to win the technical decision of
customers to purchase and use Microsoft technology.
The reinvention of business processes represents a bold bet for
Microsoft in accelerating our growth in commercial cloud services.
The mission of Dynamics 365 is to help each customer digitally
transform their businesses to drive new sources of revenue, create
new & engaging ways to serve their customers, and to transform the
way in which their business runs to drive new levels of
profitability for their organization. These outcomes are not
realized overnight - and we must help our customers understand the
Dynamics strategy, showcase our world-leading innovation, and share
best practices from within and across key industries in leveraging
our Dynamics 365 capabilities, in concert with our industry leading
Azure and Productivity clouds, to power their business reinvention
Your objective as a Global Black Belt Technical Specialist for
Dynamics 365 Customer Service is to function as a **Contact Center
Technical (SME)** to win the technical decision of retail and
consumer package good customers to purchase and use Microsoft
technology. In this role, you will provide world-class knowledge,
skills and abilities to local sales teams to secure wins. These
wins showcase how Microsoft innovation across our cloud can help
customers digitally transform their businesses across the
enterprise. Additionally, you are viewed as a leader in the
Dynamics technical community given your required depth of technical
and functional product knowledge.
As part of the Dynamics 365 Sales Team Unit, you are responsible
for presenting product offerings and Microsoft solution
architecture to enterprise customers in the retail and consumer
package goods industry and helping position commercial cloud and
enterprise application assets in a manner that differentiates
company strategy. You will establish confidence and win customers'
trust by proving that Microsoft is both enterprise and
industry-ready to run the most critical enterprise applications. An
essential part of the role is partnering with other Specialists and
Technical Specialists within field sales, partners, as well as
other Microsoft sales and technical sales resources, to understand
customers' business pain, determine the necessary technical
strategy across applications & cloud deployment, design/develop
compelling solutions leveraging Microsoft technology assets that
showcase the differentiated value of the Microsoft solution and map
to the business outcomes that will be achieved, and to remove
technical blockers that impede sales.
+ Understand retail and consumer package good customer goals and
challenges and architect contact center solutions bringing together
capabilities from Dynamics 365, Power Platform, Azure and M365.
+ Assist sales teams by functioning as a deep technical Subject
Matter Expert (SME).
+ Understanding how to apply this expertise in the inspire,
design and empower stages of evaluation. Employ value selling
during this process to correlate the value and business outcomes
that will be realized from our proposed solution.
+ Collaborate with the broader Business Applications field
Technical Specialists and Global Black Belt Technical Specialist
Communities, including Community Calls, AST, Ready, etc.
+ Participate in ongoing technical and functional readiness to
maintain Business Application Contact Center Architecture Subject
+ Present Dynamics 365 technology infrastructure, including
demonstrating deep familiarity with integrations, platform
architecture, networking and security stack.
+ Provide feedback to sales, marketing, and engineering on
current and future product requirements and competitive
intelligence. Represent the voice of the customer based on deal
+ Attain quarterly and annual objectives defined collaboratively
+ Lead and define the technical strategy from presales cycle
**Technical Solution Leader**
+ Demonstrated expertise and ability to integrate complex
elements and customer requirements into innovative technical &
functional solutions in the enterprise business applicationsspace
by integrating with customer architecture required.
+ Expertise in identity, authentication, security, privacy, and
compliance requirements, and experience integrating them into cloud
and hybrid solutions required.
+ Proven domain authority, having enterprise customer level
technical experience in the Retail/CPG Industry.
+ Strong people negotiation, organizational, presentation,
writing, and verbal communication skills required. Highly skilled
at communicating the differentiation of the solution to achieve
+ Strong leadership to influence key technical decision makers,
influencers, industry decision makers and/or boards required.
+ Lead the execution of the technical engagement. Define the
deal technical strategy and the execution which can include
hands-on trials, POCs, security discussions, escalations and
orchestration of partner, engineering and field resources.
+ Highly driven passionate person who consistently exceeds goals
and expectations required.
+ Ability to lead, inspire and mentor members of the Microsoft
(or similar) sales, services, and marketing organizations and
Microsoft (or similar) partners required.
+ Experience and passion for learning (technical and soft
skills); implementing practices from others; trying, failing and
learning from that; sharing practices and knowledge for others'
+ Domain expertise of Dynamics Customer Service and Omni-Channel
including first party voice, Power Virtual Agent and integration
with third party voice solutions.
+ Expertise on Dataverse, PowerPlatform, Azure Synapse, Azure
Services and M365 preferred.
+ Solutionsales engineer for a SaaS-based Business Applications
+ Driving technical sales processes including pre-sales, trials,
POCs, project management.
+ Successful track record of implementing end-to-end complex
business apps and solutions preferred.
+ Successful track record of competitive displacement.
+ Familiarity of web and application server programming
languages such as C#, ASP.NET, REST, SQL, HTML5, and
+ Competitive knowledge of Retail/CPGcall center solutions.
+ Knowledge of related applications, relational database, web
technology, and cyber-security.
+ 5-7+ years of related experience in technical pre-sales and/or
technical consulting roles required.
+ Bachelor's degree or equivalent work experience in Computer
Science, Information Technology, or related field preferred.
+ Certification in domain-specific technologies preferred.
+ Certification in information security preferred.
Microsoft is an equal opportunity employer. All qualified
applicants will receive consideration for employment without regard
to age, ancestry, color, family or medical care leave, gender
identity or expression, genetic information, marital status,
medical condition, national origin, physical or mental disability,
political affiliation, protected veteran status, race, religion,
sex (including pregnancy), sexual orientation, or any other
characteristic protected by applicable laws, regulations and
ordinances. We also consider qualified applicants regardless of
criminal histories, consistent with legal requirements. If you need
assistance and/or a reasonable accommodation due to a disability
during the application or the recruiting process, please send a
request via the Accommodation request form
Benefits/perks listed below may vary depending on the nature of
your employment with Microsoft and the country where you work.