Business Analysis Manager - Ops Enablement
Company: Equinix, Inc.
Location: Sunnyvale
Posted on: June 6, 2021
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Job Description:
Business Analysis Manager - Ops Enablement Equinix is the world's digital infrastructure company, operating
200+ data centers across the globe and providing interconnections
to all the key clouds and networks. Businesses need one place to
simplify and bring together fragmented, complex infrastructure that
spans private and public cloud environments. Our global platform
allows customers to place infrastructure wherever they need it and
connect it to everything they need to succeed. We are a fast-growing global company with 70+ consecutive
quarters of growth. Through our innovative portfolio of
high-performance products and services, we have created the
largest, most active global ecosystem of nearly 10,000 companies,
including 1,800+ networks and 2,900+ cloud and IT service providers
in over 26 countries spanning five continents. A career at Equinix means you will collaborate on work that
impacts the world and be surrounded by endless opportunities to
learn new skills and grow in varied directions. We embrace
diversity in thought and contribution and are committed to
providing an equitable work environment that is foundational to our
core values as a company and is vital to our success. The Business Analysis Manager will drive process and technology
solutions supporting product delivery and create effective
operations tools at Equinix data centers globally. Global Ops
Enablement sits at the critical intersection of our Customers and
Operations - ensuring we can support our best-in-class services
within our business. In this role, you will work on automating and streamlining the
delivery of Datacenter and Infrastructure Services, Colocation
Products, and Interconnection Delivery. Working closely with our
regional Operations teams, you will be establishing standards,
processes, and policies for improving our service to customers. The
role will also entail defining global requirements, design &
analyze solutions and manage projects from inception to completion.
To do this successfully, you will work closely with data center
Operations personnel, SMEs, Product Managers, and other
cross-functional teams to understand and refine business needs and
IT development requirements. The role is centered around our core
interconnection & colocation services and will leverage Lean
Product development methodologies. Responsibilities Business Systems Drive changes across all data centers worldwide to achieve
consistent business system solutions Brings in best practices by keeping up-to-date with technology
and vendor products Provide recommendations for improvement based on research,
including new tools, technology trends, and streamlined
processes Partners with business stakeholders to analyze, define and
document business requirements for defined-scope enhancements Perform impact analysis of the current business process,
understand best practices, define future state business process,
identify gaps, plan to achieve future state & execute the road
map Interface with IT - Understand the usable set of systems
solutions, help translate the business requirement to functional
requirements & help develop application architecture Networking and Interconnection Provide process and system leadership to a geographically
diverse team of technicians and engineers who install,
troubleshoot, repair, and maintain fiber and networking
interconnection and infrastructure Maintain current knowledge of relevant state-of-the-art
technology, equipment, and/or systems Recommends alterations to design, development, implementation,
and analysis to improve quality of products, technologies, and/or
procedures Project Management Creates and coordinates smaller project plans and resources,
executing them using appropriate tools and techniques Ensures resources are in the right place at the right time Works with stakeholders to gain alignment through implementation
and post-implementation stages Communicates progress Creates scope, project charter and stakeholder analysis Stakeholder Management Manages stakeholder expectations within and/or across
functions Identify project risks, provide visibility & help mitigate risk
factors Escalates to resolve complex stakeholder issues Cost/Benefit Analysis and Monitoring Coaching and Mentoring Qualifications A Bachelor's degree or 5+ years' experience in a related
technical field combined with experience preferred Relevant process and system automation development experience -
analysis, design, through implementation Technical experience with complex order process and/or workflow
systems Proven experience in complex physical environments, data
centers, or similar architectures Experience with structured cabling standards is highly
desirable: ETSI, TIA, EIA, ITU Telecommunications experience with computer networks a plus:
LAN, MAN, WAN Experience with Network devices a plus: routers, switches and
gateways Ability to participate and drive changes in multiple
cross-functional projects involving regional challenges as required
by the business The ability to define, analyze and report on business
metrics Strong analytical skills in analyzing complex problems,
processes, and systems to propose solutions Proven ability to manage multiple projects concurrently and
drive delivery and execution Equinix is an equal opportunity employer. All applicants will
receive consideration for employment without regard to race,
religion, color, national origin, sex, sexual orientation, gender
identity, age, status as a protected veteran, or status as a
qualified individual with disability.
Keywords: Equinix, Inc., Sunnyvale , Business Analysis Manager - Ops Enablement, Other , Sunnyvale, California
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