Workplace Experience Coordinator
Sunnyvale - California - United States of America
The Commute & Transportation Services team manages
transportation planning and transportation demand management (TDM)
programs for a large corporate office facilities across North
America. The team is dedicated to providing employees with a
variety of innovative transportation options that reduce their
reliance on driving alone.
The Transportation Resources Coordinator will be an integral
part of a best-in-class, employee commute program for a large
corporate client. This position will work closely with internal
team members and other stakeholders to manage all front-line
communications related to employee commuting, contributing to the
program's overall goal of reducing drive-alone commute trips.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Develop communication best practices for effectively
communicating commute options to employees.
Become a Subject Matter Expert (SME) on various commute modes
and options available to employees.
Respond to high-visibility escalations in a fast-paced and
Think critically and develop process improvements that help
drive continuous program improvement.
Respond to a high volume of email requests for information and
Create individualized commute plans for employees.
Develop and maintain comprehensive, accurate, and coherent
intranet content and other communications.
Distribute transit passes and parking fobs to employees
according to established processes. Use Microsoft Excel and other
tools to track critical pass and fob data, and make recommendations
based on that data.
Lead and develop elements of an employee engagement program,
including transportation fairs, tabling events and marketing
Partner with internal teams to understand and communicate all
commute-related benefits and subsidies. Develop creative ways to
disseminate information and ensure employees are aware of their
Develop an understanding of WageWorks and other commute benefit
platforms and ensure content integration with client systems and
To perform this job successfully, an individual must be able to
perform each essential duty satisfactorily. The requirements listed
below are representative of the knowledge, skill, and/or ability
required. Reasonable accommodations may be made to enable
individuals with disabilities to perform the essential
EDUCATION AND EXPERIENCE
Enthusiasm for / interest in sustainable transportation
Bachelor's degree in English, Communications, Marketing,
Business, Sustainability, or a related field
2-3 years of experience, not including internships or
coursework, working in a corporate environment where relevant
skills can be demonstrated
Demonstrated ability to draft timely, clear and professional
Excellent client / customer service skills and experience
working in a corporate customer service environment
Ability to proactively identify process and program improvements
and make recommendations
Ability to juggle multiple projects simultaneously
Excellent organizational and time management skills
Intellectual curiosity and a desire for continuous
CERTIFICATES AND/OR LICENSES
Excellent written and verbal communication skills.
Ability to provide efficient, timely, reliable and courteous
service to customers.
Ability to effectively present information.
Ability to lead short but effective meetings
Ability to communicate with and influence senior management
Requires general knowledge of financial terms and principles.
Ability to calculate intermediate figures such as percentages,
discounts, and commissions.
Ability to comprehend, analyze, and interpret complex documents.
Ability to solve problems involving several options in