Service Delivery Manager, Professional Services (Mountain or Pacific Regions)
Company: Proofpoint Inc
Posted on: June 6, 2021
It's fun to work in a company where people truly BELIEVE in what
We're committed to bringing passion and customer focus to the
At Proofpoint, we have a passion for protecting people, data,
and brands from today's advanced threats and compliance risks. We
hire the best people in the business to:
- Build and enhance our proven security platform
- Blend innovation and speed in a constantly evolving cloud
- Analyze new threats and offer deep insight through data-driven
- Collaborate with customers to help solve their toughest
We are singularly devoted to helping our customers protect what
matters most. That's why we're a leader in next-generation
cybersecurity-and why more than half of the Fortune 100 trust us as
a security partner.
The Professional Services Service Delivery Manager will lead the
Professional Services team strategy for their defined sales
organization, develop new services, as well as outline and
implement best practices. This individual is responsible for
delivering projects using a shared resource pool with other
Professional Services Managers and Service Delivery Managers. The
ideal candidate has a demonstrated ability to ensure successful
service delivery, and build customer success. The Professional
Services Service Delivery Manager will manage to a set of critical
KPI used to evaluate their practice.
This is a critical and visible role as it involves support for
many of Proofpoint's accounts. The Service Delivery Manager is the
Professional Services point of contact for all customers within
their corresponding sales organization. The Service Delivery
Manager will work with the sales organization to ensure successful
customer deployment and high customer satisfaction
- Work closely with your corresponding sales organization to
ensure customer needs are met and customer satisfaction continues
to rank high.
- Manage business forecasting and capacity planning.
- Present updates to executive team identifying risks,
challenges, and proposed solutions.
What you bring to the team
- Demonstrated leadership, organizational, and communication
If you like wild growth and working with happy, enthusiastic
over-achievers, you'll enjoy your career with us!
Keywords: Proofpoint Inc, Sunnyvale , Service Delivery Manager, Professional Services (Mountain or Pacific Regions), Other , Sunnyvale, California
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