Technical Writing Manager

Company: Fiserv
Location: Sunnyvale
Posted on: June 4, 2021

Job Description:

Developer Relations Technical Writing Manager I
At Clover Network, Inc.
Clover’s Mission
Clover gives merchants the power to be successful and efficient in growing their
business. Through our growing family of apps and services, we're building a POS
and an App Market platform that will give merchants the tools to effectively run their
business. Whether we're creating new products or helping a small business
expand its reach, people at Clover are builders at heart. Creating a better merchant
and consumer experience is what we strive for everyday.
Clover’s Developer Relations organization supports third-party developers who
build applications and businesses on Clover's platforms.
The Technical Writing Manager Role
Clover is looking for a Technical Writing Manager to lead and manage our talented
team of technical writers. We create documentation for our third-party developers,
to help them develop Android and web applications for our payment systems. In addition, the technical writing team works with Developer Advocates and Technical
Solutions Engineers within Developer Relations to create webinars, blogs, and
sample applications that describe how our APIs work.
The ideal candidate will be an experienced Technical Writer who is familiar with
technical writing standards in the developer documentation space. Candidates who
have had lead or manager experience are desired. Experience working with team
members in multiple locations, as well as producing content for multiple
geographical regions, is a plus.
As a Technical Writing Manager, you will
• Manage the career development of your team of Technical Writers
• Work with the team to evaluate our tools and processes and help implement
new tools and methods that help our technical writers be more effective
• Advocate for and participate in agile development best practices
• Use your excellent interpersonal skills to network and build strong crossfunctional
relationships with peer engineering teams, QA, and product
management
• Evaluate the technical writing needs for each region and identify the
appropriate level of staffing to support each region
This role is supported by a team of Partner Success Managers, Developer
Advocates, and Technical Solutions Engineers who help provide in-depth technical
knowledge in a responsive and close knit environment. There is opportunity to
grow this role to manage more than just Technical Writers, to include other job
functions within Developer Relations over time. DevRel Team Culture At Clover DevRel, we value collaboration and teamwork. Successful candidates
will bring inquisitiveness, the desire to experiment & learn, and strong developer
empathy. We love people who are interested in Clover & have used our products or
explored our APIs. Interacting with developers and other internal teams is a large
part of the job, so we look for candidates who are comfortable with both written and
spoken communication.
Key Responsibilities:
• Manage, coach, and grow our team of Technical Writers
• Ownership of the developer documentation site, docs.clover.com
• Attend key roadmap meetings with Product and Engineering leads, and
ensure there are plans for doc additions/updates in future sprints
• Evaluate our tools and processes and champion changes that will boost our
effectiveness
• Identify gaps in the team’s support of internal teams and external customers
and then make data-driven recommendations for team growth
• Become an expert in our developer products
• Work with our entire Developer Relations team to build and improve
education about our developer platform - documentation, webinars, blogs and
more
• Deliver data-driven, impactful results by designing creative ways to measure
what our developers need and then guiding our technical writing effort to
meet these needs effectively
• Lead the development and execution strategy of the developer content
strategy Minimum Qualifications:
• Two to five years as a lead or manager of a technical documentation team
• A university degree in English, Technical Communication, Computer Science, or
a related technical/communications field, or equivalent career experience in a
technical writing role
• Experience documenting REST APIs for third-party app development
• Experience documenting products and features used by third-party
developers
• Candidates must be comfortable experimenting with Swagger, testing API
features with simple code snippets, and working with Technical Solutions
Engineers to evaluate API or feature behavior
• Excellent English communication skills, both written and spoken
• Strong analytical skills and the ability to make quick decisions
Nice To Have:
• Experience with payment/fintech technologies, billing systems and
processes, or payments hardware
• Experience documenting SDKs in one of these languages: C#, Java,
JavaScript, Python, or Swift
• Scrum certification and/or project management certification Experience with Git/Github
Learn more about Clover
To support the total well-being of our associates, Fiserv takes a broad approach to our
benefits. We offer a comprehensive benefits package that provides flexibility and
affordability with a variety of medical, dental, vision, life insurance and disability
options. Our commitment to wellness, wellness education, preventive services and
fitness activities are designed to meet you where you are.
Join the Fintech and SaaS revolution that is helping small businesses grow faster and
get the technology and insights previously available only to the “big guys.” At Clover,
you will be part of an entrepreneurial team working in a fast-paced and high growth
environment, with the benefits of a parent company, Fiserv, a global leader in Fintech
and payments enabling innovative financial services experiences that are in step with
the way people live and work today.
Clover delivers the leading Point of Sale system with an elegant end-to-end solution
that incorporates beautiful devices, cloud-based POS software, payments processing,
platform API’s for third-party developers, and an ecosystem with over 220 apps. The
Clover platform delivers solutions in a scalable and modular fashion that powers tiny
merchants through large football stadiums, supporting millions of transactions daily.
Our devices and platform form the backbone of millions of payment interactions
between merchants and their customers daily. We are looking for self-starters with a
passion for technology who want to help us impact millions of merchants' lives one
transaction at a time.
We welcome and encourage diversity in our workforce. Fiserv is an Equal Opportunity
Employer. All qualified applicants will receive consideration for employment without
regard to race, color, religion, sex, sexual orientation, gender identity, national origin,
disability, or status as a protected veteran
Explore the possibilities of a career with Fiserv and Find Your Forward with us.

Keywords: Fiserv, Sunnyvale , Technical Writing Manager, Other , Sunnyvale, California