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Lead Deal Desk Strategist

Company: LinkedIn
Location: Sunnyvale
Posted on: May 5, 2021

Job Description:

Job Description

The role is open to Sunnyvale, San Francisco or Chicago dependent upon where the candidate is currently located.

LinkedIn was built to help professionals achieve more in their careers, and every day millions of people use our products to make connections, discover opportunities and gain insights. Our global reach means we get to make a direct impact on the world's workforce in ways no other company can. We're much more than a digital resume - we transform lives through innovative products and technology.

The Deal Desk team are the strategic advisors to LinkedIn's Field Sales team, managing the Order to Cash (O2C) and facilitating the complex deal structures and requests that our clients demand. We drive scale within the Sales organization, allowing Sales to focus on selling, while we create efficiencies, increase profitability, and enforce stronger controls. The Senior Deal Desk Strategist will be an expert in our policies, processes, and systems. They will advise, coach, and train Sales Reps on a day-to-day basis to efficiently work with sales processes and policies. Additionally, each Senior Deal Desk Strategist will be expected to lead initiatives to improve our processes, and/or systems.

Responsibilities:---

  • Serve as the trusted advisor and go-to resources to the Sales teams---for solving complex problems across O2C---processes---
  • Serve as an expert---in advanced Deal Desk activities, which impact---quota setting, bookings---attainment, and complex deal structuring---
  • Lead---ongoing and month end audit and quality activities------
  • Educate Sales teams on changes in processes, policies, and best practices to improve---performance and release Sales capacity to core Sales activities---------
  • Lead projects with---cross-functional---teams in support of Sales, in the rollout of new products and policies, and in the improvement of our---O2C processes---
  • Ensure LinkedIn Sales teams are operating within the Rules of Engagement, directly partnering---with cross-functional teams to ensure policies are adhered to and enforced---
  • Responsible for ensuring that Sales and contract data is accurate in CRM and other systems, partnering with---cross-functional teams---to reconcile downstream processes and Reporting---
  • Identify, scope, and deliver process and systems changes that improve operations for the Sales organization------
  • Work in---a---dynamic environment and adapt to new business processes on a week-to-week basis---
  • Ability to travel to regional offices to meet directly with Sales teams and cross-functional leaders---
  • Models our cultural values to more junior members of the team---
  • Serves as a---coach and---mentor to other team members, assisting with---onboarding,---day-to-day training, coaching, and collaborating to solve business problems---
  • Understand end-to-end processes across OTC and serve as an expert on the roles and responsibilities of cross-functional support teams, resulting in accelerated resolution of issues------
  • Take ownership and program manage issue resolution across all back-office teams, performing initial triage of issue identified by Sales and managing issue until it is fully resolved------
  • Assess recurring issues to identify opportunities for improving the overall OTC process and make recommendations on---process and system changes------
  • Engage directly with clients---as necessary---through both written and verbal communications, helping to resolve OTC issues directly---
  • Manage escalations of all OTC issues from Sales and clients------
  • Demonstrate the ability to go "above and beyond" in the support of our Sales teams and clients
  • Ability to travel to regional offices on a quarterly basis
  • Flexibility to transition into different support roles within the team based on the needs of the business is required


    Basic Qualifications

    Qualifications
    • Bachelor's degree--- or equivalent experience
    • 3+ years of professional experience---in a client facing


      Preferred Qualifications:---
      • Comfortable with change and an ability to thrive in a fast-moving environment---
      • Excellent interpersonal and communication skills---
      • Ability to learn quickly in a dynamic and collaborative environment---
      • Strong business acumen, organizational, time management skills and attention to detail
      • Proficient with Google and Microsoft Office products---
      • Experience with Salesforce and Microsoft Dynamics is a plus---
      • Ability to process a high volume of transactions with accuracy and integrity---


        Equal Opportunity Statement
        LinkedIn is committed to diversity in its workforce and is proud to be an equal opportunity employer. LinkedIn considers qualified applicants without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, marital status, pregnancy, sex, gender expression or identity, sexual orientation, citizenship, or any other legally protected class. LinkedIn is an Affirmative Action and Equal Opportunity Employer as described in our equal opportunity statement here: https://lnkd.in/equalemploymentopportunity2017. Please reference http://www1.eeoc.gov/employers/upload/eeoc_self_print_poster.pdf and https://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf for more information.

        LinkedIn is an equal employment opportunity employer offering opportunities to all job seekers, including individuals with disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to apply for a position, please contact us by sending an email to accommodations@linkedin.com. This email box is designed to assist disabled job seekers who seek a reasonable accommodation to the application process. Emails sent for non-disability related issues, such as following up on an application, will not receive a response.

        In your email, please include the following: (1) confirm you have a disability; (2) identify the disability-related limitation that needs to be accommodated, and (3) if known, describe the specific accommodation requested for the disability-related limitation. A response to your request may take up to three business days.

        LinkedIn will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by LinkedIn, or (c) consistent with LinkedIn's legal duty to furnish information.

        Pay Transparency Policy Statement
        As a federal contractor, LinkedIn follows the Pay Transparency and non-discrimination provisions described at this link: https://lnkd.in/paytransparency.

        Global Data Privacy Notice for Job Candidates
        This document provides transparency around the way in which LinkedIn handles personal data of employees and job applicants: https://lnkd.in/GlobalDataPrivacyNotice

Keywords: LinkedIn, Sunnyvale , Lead Deal Desk Strategist, Other , Sunnyvale, California

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