What does an exceptional Senior Payment Operations Engineer
We're looking for an experienced Payment Operations Engineer to
help Clover continue to grow the future of payments. You will be
responsible for working with a cross-functional team to ensure
execution. We need you to plan and execute with sensitivity to
releases, technical stack and customers as well as have a strong
understanding of product features and end-user experience.
You will be defining operation excellence and providing
direction to highly reliable payment infrastructure solutions based
on Cloud technologies. A successful candidate will be highly
skilled, detail-oriented, results driven, and enjoy working in a
fast paced, exciting environment.
As a Senior Payment Operations Engineer you can look forward
Building relationships with Payment and Server Infra Engineers,
QA ,Customer Support and Incident Management engineers.
Developing a deep understanding of Clover/Fiserv’s payments
Monitoring and increase the reliability of the payments
Defining and managing best practices on Payment On Call and
Creating tools and Dashboards to provide increased visibility
and monitoring capabilities of Payment Services and
Creating and maintaining payment system architecture diagrams
Identifying, prioritizing, investigating and resolving payment
Communicating issue impacts and end results to Leadership
Working with manager to translating operational pain into system
and process requirements.
Active participation in agile (Scrum) deployment team
Partnering with business and technical SMEs to understand
relevant data, analyze and perform necessary deep dive to solve
given business problem, summarize and present key findings.
Reviewing and approving release deployment instructions.
Researching and recommending application monitoring
opportunities and enhancements.
Building global Hybrid-cloud based support delivery teams.
Monitoring hardware health, processes and key business processes
running on our servers.
Project planning and documenting actions for monitoring and
Working closely with the application development organization
and other functional IT areas to determine best practices, tuning,
and problem resolution and root cause analysis.
Recommending strategies for process and monitoring
Creating high quality documentation that meets the needs and
expectations of the stakeholders.
The above statements are intended only to describe the general
nature of the job and should not be construed as an all-inclusive
list of position responsibilities.
Bachelor’s Degree required.
5+ years system/server operation experience.
Experienced in creating dashboard for Kibana, Wavefront, Splunk
Experience in writing SQL queries to pull data from Database
Experience in monitoring Service on AWS/GCP is required
Write custom dashboards using Web/Java script
Hands on Experience in developing dashboards using two or more
tools like Kibana, Wavefront, Splunk or Sigma.
Strong understanding of multi-tier architecture and
Familiarity with common networking practices.
Experience in Scripting using Python or similar scripting
Experience in reporting with Confluence and slides.
Experience in Cloud Services Operation, monitoring cloud
Experience with credit card processing, e-commerce, shopping
cart, or payment service gateways.
Experience with large to medium size e-commerce merchants or
Familiarization with Agile development process.
Exposure to POS Hardware and/or Software for Clover Station Pro,
Mini, Flex or Go.
Experience in analyzing Android logs and Network traces.
Learn more about Clover:
To support the total well-being of our associates, Fiserv takes
a broad approach to our benefits. We offer a comprehensive benefits
package that provides flexibility and affordability with a variety
of medical, dental, vision, life insurance and disability options.
Our commitment to wellness, wellness education, preventive services
and fitness activities are designed to meet you where you are.
Join the Fintech and SaaS revolution that is helping small
businesses grow faster and get the technology and insights
previously available only to the “big guys.” At Clover, you will be
part of an entrepreneurial team working in a fast-paced and high
growth environment, with the benefits of a parent company, Fiserv,
a global leader in Fintech and payments enabling innovative
financial services experiences that are in step with the way people
live and work today.
Clover delivers the leading Point of Sale system with an elegant
end-to-end solution that incorporates beautiful devices,
cloud-based POS software, payments processing, platform API’s for
third-party developers, and an ecosystem with over 220 apps. The
Clover platform delivers solutions in a scalable and modular
fashion that powers tiny merchants through large football stadiums,
supporting millions of transactions daily. Our devices and platform
form the backbone of millions of payment interactions between
merchants and their customers daily. We are looking for
self-starters with a passion for technology who want to help us
impact millions of merchants' lives one transaction at a time.
We welcome and encourage diversity in our workforce. Fiserv is
an Equal Opportunity Employer. All qualified applicants will
receive consideration for employment without regard to race, color,
religion, sex, sexual orientation, gender identity, national
origin, disability, or status as a protected veteran
Explore the possibilities of a career with Fiserv and Find Your
Forward with us.